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Asialink FAQs

  1. Where can I inquire about my loan details or status?
     

You may reach our Contact Center Group using SB Finance’s Customer Service Hotline  at (02) 8887-9188 from 8:30am to 5:30pm Mondays to Fridays, except public holidays or  send an email to zuki@sbfinance.com.ph.

 

  1. Where can I request for my Statement Overview, Payment History, copy of my  collateral documents and update of personal/contact details?

You may reach our Contact Center Group using SB Finance’s Customer Service Hotline  at (02) 8887-9188 from 8:30am to 5:30pm Mondays to Fridays, except public holidays or  send an email to zuki@sbfinance.com.ph.

 

  1. I have missed my monthly installment, with whom should I coordinate?

    You may coordinate with our Contact Center Group using SB Finance’s Customer  Service Hotline at (02) 8887-9188 from 8:30am to 5:30pm Mondays to Fridays, except  public holidays or send an email to zuki@sbfinance.com.ph.
  2. What are the payment channels available? 

You can settle your payments in any of our accredited SB Finance payment channels  listed below: 

    • Security Bank 
    1. Over the Counter or ATMs 
    2. Automatic Debit Arrangement 
    • RD Pawnshop 
    • CVM Pawnshop 
    • Gaisano Malls 
    • 7-Eleven
  1. How can I pay my loan amount?

    You can go to any of our payment partners to initiate bills payment transaction and  provide the following payment details:Merchant-Name: SB Finance
    -Customer Number / Account Number: [should be the PN Number and NOT  the existing payment reference number from Asialink Group]
    -Customer Name:
    -Payment Amount:
  2. What will happen to my payment when I pay to Asialink Finance Corporation  accredited payment channels? Will it be posted to my account? Do I need to  contact Asialink Finance Corporation regarding this matter?

Asialink Finance Corporation will forward to SBF the payment you have settled and SBF  will post it to the applicable customer’s loan account. We do encourage you to settle  your payments with the SBF payment channels as enumerated in item #5 to avoid  delays in posting.

 

  1. What will happen to those post-dated checks (PDCs) that were initially issued by  the clients to Asialink Finance Corporation?

SB Finance will be the one to have the PDCs cleared and posted on the due date except  those that were returned to Global Dominion wherein payment shall be made via other  payment channels on or before the due date.

 

  1. What if I want to change my post-dated checks (PDCs), where can I submit my  new set of PDCs?

For PDC pull-out request, you may contact our Contact Center Group using  SB Finance’s Customer Service Hotline at (02) 8887-9188 from 8:30am to 5:30pm  Mondays to Fridays, except public holidays or send an email to zuki@sbfinance.com.ph.

 

  1. How much will be my late fee if I missed my monthly installment?
    Your late fee will be 3% of your monthly installment due or PhP500 whichever is higher.
  2. How to pay-off or pre-terminate my existing loan?

You may reach our Contact Center Group using SB Finance’s Customer Service Hotline  at (02) 8887-9188 from 8:30am to 5:30pm Mondays to Fridays, except public holidays or  send an email to zuki@sbfinance.com.ph to know how to pay-off or pre-terminate your  existing loan.

 

  1. How to enroll for Auto Debit Arrangement (ADA)?

Enrollment can be done in any Security Bank branch nationwide.

 

  1. Where can I pick up my original collateral documents?

To schedule the pickup of your original collateral documents, reach out to our Contact  Center Group via our Customer Service Hotline at (02) 8887-9188 from 8:30am to  5:30pm Mondays to Fridays, except public holidays or email zuki@sbfinance.com.ph. 

Release of the original collateral documents are as follows: 

For Metro Manila: G/F Keyland Arnaiz Bldg. 849 Antonio Arnaiz Avenue, Barangay  San Lorenzo, Makati City 1223. Open from 8:30am to 5:30pm Mondays to Fridays,  except public holidays. 

For Luzon and VisMin Areas: Nearest SBC – SMU Provincial Hubs Open from  8:30am to 5:30pm Mondays to Fridays, except public holidays.

 

  1. How do I apply for Car4Cash?

You may apply through the zukí mobile app of SB Finance (download from App Store or  Google Play), Security Bank branches, or SB Finance authorized sales agents.

 

  1. Up to how much can I loan in Car4Cash?

Your loan amount will be based on the appraised value of your car. Maximum loan  amount is 80% of the appraised value. 

    • Minimum: PhP100,000.00  
    • Maximum: PhP2,000,000.00
  1. What are the available loan terms?

You can pay your loan amount for 12, 18, 24, and 36 months.  

If your loan amount is worth PhP500,000 and up, you can pay for up to 48 months. 16. What is your monthly interest rate? 

Please see below original monthly interest rate and special rate offer of SB Finance which  applies until December 31, 2022. 

Original  

Age of Car  12 Months  18 Months  24 Months  36 Months  48 Months
0 to 5  1.25%  1.25%  1.50%  1.75%  1.75%
6 to 12  1.50%  1.50%  1.75%  2.00%  2.00%

Special Promo Rates effective until December 31, 2022 only: 

Age of Car  12 Months  18 Months  24 Months  36 Months  48 Months
0 to 5  1.23%  1.23%  1.23%  1.23%  1.23%
6 to 12  1.23%  1.23%  1.23%  1.23%  1.23%

 

 

  1. What are the acceptable year models for C4C?

0 to 12 years 

Please make sure that the car is unencumbered.

 

  1. What are the acceptable car brands and types for C4C?
    • Ford, Honda, Toyota, Hyundai, Isuzu, Mitsubishi, Kia, Nissan, Morris Garages, Suzuki  • Sedan, Hatchback, SUV, MPV, AUV, Van, Pick-up 

Please make sure that the car is unencumbered.

 

  1. Where can we have our unit appraised?

You may proceed at any SBF Satellite Hubs, Security Bank branches or any other  location preferred by the client.

 

  1. How much is your processing fee?

3% of the approved amount and other deductions.  

(Notarial fee, Doc Stamps, Appraisal fee)