Security Bank Payroll eSALAD

1. What is Employee Salary Advance (eSALAD)?

eSALAD is a digital loan facility that allows borrowers to advance their next salary in the fastest and most convenient way possible. It comes in a digital and personalized customer journey – from enrollment, to availment, up to after-sales 

 2. Who can avail? 

eSALAD is only available to employees whose companies are eSALAD-accredited. 

 3. Who is eligible to avail of SALAD? 

• At least 21 years old, and must not be more than 60 years old upon loan maturity 
• An employee of eSALAD-accredited companies 
• Filipino/Foreigners/Expats provided term of loan will be co-terminus with contract and/or period of visa’s validity 
• Regular employee with at least 6 months employment tenure with current employer 
• Must be within the required salary income 

BPO: at least Php 10,000 average Net Monthly Income (NMI) 

Non BPO: at least Php 7,000 average Net Monthly Income (NMI) 

4. How much can I avail of with eSALAD?

You can avail of an amount of PhP 10,000 up to PhP 2 million in eSALAD. The maximum loanable amount offer depends on your payroll salary credits.  

Your assigned credit limit will be given based on your computed net average salary credits for the past 6 months. 

 5. What does ‘assigned credit limit’ mean? 

The assigned credit limit means the amount you can avail of at any time with eSALAD. 

 6. Will the assigned credit limit vary from one employee to the other? 

Yes. Your assigned credit limit varies depending on the average net salary credited to your payroll account for the last 6 months. 

7.What are the available loan terms?

You may specify the number of installments you want to repay the loan for a maximum of thirty-six (36) months*. Since you are an account holder of SBC, your monthly amortization will be debited every pay day, which would be twice (2x) a month. 

*Maximum loan term varies per accredited company. 

8. How can I pay my loan amortization?

Your loan amortization will be automatically deducted from your SBC payroll account every due date. 

9. How do I know my payment due date?

Your payment due date is based on your payroll cut-off dates. The amortization will be automatically debited from your payroll account salary credits. 

10. When will my first amortization start? When is my due date?

Your first due date is the immediate payroll date after your availment. However, if you avail five (5) days before your payroll date, your first due date will be the succeeding payroll date. 

11. What are the fees and charges?

Processing Fee	Payroll Client: Deducted upfront upon availment. One time deduction depending on the agreed AOR per individual level.
Late Payment Fee	Payroll Client: P125.00 for every missed payment. P250.00 per month for matured loan.
Processing Fee for Pre-Payment/Pre-Termination of Loan	5% of the total outstanding balance. Waived for resigned employees.
Notarial Fee	PhP300 for loans more than PhP500K
Documentary Stamps	PhP1.50 for every PhP200 for loan exceeding PhP250,000
Other Incidental Fees	Case to case basis

 

12. How do I register my mobile number for my SALAD application?

You must accurately indicate your active personal mobile phone number during your application.  

Important Note: Sharing of mobile phone numbers is not allowed, and any deviation/discrepancy on mobile numbers may cause delays in processing. 

 13. How do I update my mobile number? 

Please call the SBF Customer Service Hotline at (+632) 8887-9188. 

 14. How do I avail of Salary Advance once I am enrolled? 

You may avail by texting the following syntax: 

ESALAD [space] AMOUNT [space] No. of desired deductions, and send to 225657721 

Example: 

eSALAD 60000 12 (availment of 60,000 payable in 12 months loan term) 

Supported SIM Card for eSALAD enrollment and availment: 

Globe: Globe, Touch Mobile (TM) 

Smart: Smart, Smart Buddy, Talk and Text (TNT), Sun Cellular 

Others: Dito Sim, Gomo Sim 

 15. How can I get my approved loan? 

Your loan proceeds will be credited automatically to your payroll account and an SMS confirmation will be sent to your registered number upon successful credit. 

16. Will I be charged for my SMS requests?

All SMS requests and confirmation with correct format are FREE for Globe and Smart*

*Applicable to SBC payroll clients only 

17. How will I know if my SMS availment is approved?

After sending an SMS availment request, you will receive a reply from 225657721 indicating the approval of your request*.
 

*Applicable to SBC payroll clients only 

 

18. Were there any cases where SMS availments were disapproved? 

Yes. SMS will be disapproved or rejected if: 

-Mobile number is not registered
-SMS format is incorrect
-Company agreement is terminated
-Requested amount exceeded the limit of the customer’s credit line
-Customer has an existing loan availment
-With gap in salary credits within 6 months
-Customer has resigned from the company 

19. I sent my SMS syntax request correctly but did not get any reply. What should I do?

You may call SBF Customer Hotline at (+632) 8887-9188 for further assistance. You may report the incident by indicating the following details:  

-Keyword sent
-Date of SMS
-Time of SMS
-Mobile Number or; 

-Simply provide the screenshot of the message 

 20. What if I have 2 mobile numbers, can I use both to avail of SALAD? 

No. Our SALAD system will only link you to one (1) mobile number. 

 21. What happens if my salary is insufficient to cover for my amortization? 

If your salary is insufficient for the amortization amount, the payment will be considered “Missed” amortization. Unpaid amortization will be collected on the next payroll date on top of the amount due for the current cut-off PLUS an additional late payment charge. 

22. I missed my amortization last payroll; can I pay over the counter?

Yes. You can make an over the counter (OTC) payment in any Security Bank Branch near you. 

23. Do I get a discount or a waiver of charges if I miss my loan payment?

No. Our late payment charges are fixed. 

24. How will I know if I have missed payments?

Our SBF Collections Team will coordinate with you via phone, SMS, letter, and e-mail or through your HR Representative. 

25. I paid 100% of my loan, when can I re-avail?

Please allow three (3) banking days after your last payment due date before re-availing of eSALAD. 

26. How can I re-avail?

Re-availment process is similar to the process of your first availment. You can simply text: 

ESALAD [space] AMOUNT [space] No. of desired deductions, and send to 225657721 

Example:
ESALAD 60000 12 (availment of 60,000 payable in 12 months loan term) 

 

27. Where can I call if I want to ask for further questions about Salary Advance?

You may call our SBF Customer Service Hotline at (+632) 8887-9188 for further assistance. 

28. I am no longer connected to my employer / I don’t have payroll credits to my account for specific salary dates, how can I pay my amortization?

You may settle your loan at any Security Bank branch bills payment facility or through our accredited payment channels (Security Bank Online App, CVM Pawnshop, Gaisano Malls, and 7-eleven). Put SB Finance as biller, and use your loan number as reference. 

29. I cannot receive SMS notifications from SB Finance, what should I do?

You may call your existing telco provider, and request to activate your Value Added Service (VAS) to receive SMS offers from SB Finance. You also have the option to change the mobile number enrolled under your eSALAD account by calling our Customer Service Hotline at (+632) 8887-9188. 

30. How is my amortization deducted from my payroll?

The amount due will be put on hold 2 banking days before the declared payout schedule. This means that available funds equivalent to but not more than the amount due will already be put on hold and cannot be withdrawn from the account. But, if your due date falls on a Wednesday, the holding period will start as early as Saturday. 

Due Date	Hold Date
Dec 1, 2023 – Friday	Nov 29, 2023 – Wednesday
Dec 6, 2023 – Wednesday	Dec 2, 2023 – Saturday