Frequently Asked Questions

Thank you for considering us to help you with your financial needs. To start your journey with us, proceed to Google Play or Apple Store and search for zukì. Download the app and register your complete details to create an account.

If you are an existing SB Finance customer, but are new to our mobile loan application, you will need to download zukì from Google Play or Apple Store, and register using the mobile number that you have registered before with SB Finance. 

For us to serve you better, please contact our CUSTOMER SERVICE HOTLINE at (+632) 8887-9188 if you wish to change the mobile number registered with us.

Unfortunately, we do not support this at the moment. Only Filipino citizens are allowed to avail of our products and services. 

Yes, you can change your M-Pin after you have set it up. Just navigate and look for “More” and click “Update PIN”, and you will be able to change it under your account profile.

Yes, you can change your mobile number or email address after you have set it up. Just navigate and look for “More” and click “Update Contact Details”, and you will be able to change it under your account profile.

Yes, upon successfully linking your mobile number with your SB Finance account, you will be able to view the existing loans on the mobile application. If you have changed your mobile number or email address, please refer to question 3 before registering a mobile account. 

Yes, you can! We support 21 different ID types as follows:

  • SSS Card
  • GSIS e-Card
  • Tax Identification Number (TIN) ID Card
  • Unified Multi-purpose ID
  • Passport
  • Driver’s License
  • PRC ID
  • NBI Clearance
  • Police Clearance
  • Postal ID
  • Voter’s ID
  • Barangay Certification
  • Senior Citizen Card
  • OWWA ID
  • OFW ID
  • Seaman’s Book
  • ACR / ICR
  • GOCC ID
  • NCDA / NCWDP ID
  • Integrated Bar of the Philippines ID
  • Company ID

During the MotorsikLOAN application process, you would be requested to input a referral code. If your agent serving you is tied to any MotorsikLOAN dealers, the mobile application will automatically retrieve the list of available MotorsikLOAN products for your selection.

Alternatively, you can manually search for a desired MotorsikLOAN dealer via our name search function. Use the provided dealer address to ensure you have chosen the right dealer!

We approve the maximum loan amount based on the income documents that you have submitted. Should you wish for a higher loan limit, you may send a request to our customer service, and provide the additional documents needed to support the request, which will be subject to approval. 

Return to approved application, navigate to “view or edit” appointment.

Please reach out to us if you would like to opt-out of marketing notifications.

Select an existing loan follow the following steps:

  1. On the account details page, navigate to “Early settlement” tab.
  2. Here you will be informed of the outstanding payment due as of date of enquiry. Once a payment has been made, this will be reflected under “Over payment”.
  3. Click “Payment Made”

You will receive a notification from zukì app regarding your loan releasing schedule, and an authorized SB Finance representative will contact you to confirm your schedule. You may also contact our Customer Service hotline at 02-8887-9188 or send an email at [email protected]

Minimum amount that you can avail is PhP30,000 and maximum is PhP 2,000,000.00. Loan amount will be based on credit evaluation and income documents submitted.

You have the option to pay the loan amount for: 12, 18, 24 and 36 months.

Term Monthly Add-on Rate
12-36 months 2%
Estimated APR at 36 months is 39.43%

Processing Fee PhP 5,000
Notarial Fee (For P100,000 loan and up) PhP 300.00
Documentary Stamps (For Php 250,000 loan and up) PhP 1.50 for every Php 200.00
Late Payment Fee 3% of unpaid amortization or PhP 500.00 whichever is higher

Effective November 20, 2024, the late payment fee of Personal Loan will increase from PhP 500 to PhP 1,000. Clients who will pay their monthly amortization beyond their due date will be affected by this announcement. For more information about late fees, please refer to this link.
Pre-termination Processing Fee PhP 2,500

Loan proceeds will be credited to your preferred bank via PesoNet or InstaPay.

If you have a cancelled credit card from any bank, please get the necessary clearance before applying for a personal loan to ensure the smooth processing of your application.

Yes, you can pre-terminate the loan but there will be a processing fee of PhP 2,500 (based on PN) shall be applied to your account.

You can re-avail your personal loan as long as you have already paid at least half of your original loan term, and there has been no record of missed payments. Example: Original loan term is for 12 months and you have already paid your amortizations for 6 months already, you can apply for re-availment. Upon booking, your previous loan balance will be deducted from the proceeds of your new loan.

Borrower cannot avail two separate loans at the same time. At least half of the term for the existing loan must be paid off first before they can apply for another loan.

You can visit the full FAQ for Sun Life Grepa Financial’s (Sun Life Grepa) Credit Group Life (CGL) insurance here: Sunlife Insurance FAQ - Personal Loan | SB Finance

a) 1 valid government ID of the beneficiary

b) Identity of the OFW (Working Visa and Passport of the OFW) - with signature specimen

c) Proof of remittance: Consecutive six (6) months of proof of remittance from the nominated OFW within the past twelve (12) months

  • Remittance slips – Sender’s or Receiver’s copy, indicating the name of the OFW and the beneficiary

d) Proof of relationship with the OFW

For Parents: PSA Birth Certificate of the OFW, indicating the name of the borrowing parent; OR

For Children: PSA Birth Certificate of the borrowing offspring, indicating the name of the OFW; OR

For Spouse: Marriage Certificate

  • 1 valid primary government ID
  • Latest COEC issued within the last 3 months showing salary, employment tenure (or start date) and end date (if applicable) or latest Remote Employment Contract with less than 1 year, supplemented by proof such as COE that shows more than 1 year employment in the current company
  • 3-months pay slip or 3-month transaction/bank history
  • A valid email address using company domain (max of 3, 1 per each employer)

No. We will only safekeep the client’s ORCR and release it once the loan gets fully paid.

Car4Cash can be offered to both employed and self-employed individuals (aged 21-65 years old) who presently own a car for at least six months.

Refer to vehicle qualifications here.

  • Employed individuals
    • For Metro Manila: P15,000
    • For outside Metro Manila: P12,000
  • Self-employed individuals: Minimum gross monthly income of P60,000

They may apply through our zukì app, Security Bank branches, and SB Finance authorized sales agents.

The basis of the loan shall be the appraised value of the car. Maximum loan amount is 80% of the appraised value

  • Minimum PhP 100,000.00
  • Maximum PhP 2,000,000.00

12, 18, 24, 36, 48 months

The interest rate shall be based on the age of the car and chosen loan term.

Age of Car 12 months 18 months 24 months 36 months 48 months
0 to 5 1.25% 1.25% 1.50% 1.75% 1.75%
6 to 12 1.50% 1.50% 1.75% 2.00% 2.00%

*48 months applicable to loan amounts PhP500,000.00 and up only

5-7 banking days, if complete requirements are submitted to the branch or uploaded in the online application form and if applicant is verified without adverse findings.

It may be held at the SB Finance Hub, SBC branch or satellite office, residence of the client or any other location preferred by the client.

Processing Fee 3.5% of the loanable amount
Notarial Fee (For P100,000 loan and up) Php 300.00
Documentary Stamps (For P250,000 loan and up) P1.50 for every P200.00
Late Payment Fee 3% of the amount due or P500 whichever is higher

Effective November 20, 2024, the late payment fee will increase from PhP 500 to PhP 1,000. Clients who will pay their monthly amortization beyond their due date will be affected by this announcement. For more information about late fees, please refer to this link.
Pre-termination Processing Fee P2,500

Loan proceeds will be credited to your preferred bank via PesoNet or InstaPay.

The clients can pay their loan OTC at any Security Bank branch or through our accredited payment channels nationwide.

You can check the estimated car appraisal value of your unit here!

All OR/CR for Cash borrowers of SB Finance have the option to include non-life insurance with their loan. 

Availing of OR/CR for Cash insurance is optional.  

All claims must be requested through our Insurance Management Unit at [email protected], following the email subject format:   
CLAIMS | INSURANCE PROVIDER | LAST NAME, FIRST NAME | DATE OF REQUEST MM/DD/YYYY 
 

  • Copy of Policy
  • Copy of Vehicle’s OR/CR
  • Police Report / Notarized Affidavit / Filled-out Accident Report Form
  • Estimate of Repair / Drive-thru Inspection Report Estimate
  • Pictures of the accident (if any), and/or pictures of the damage showing plate number or conduction sticker

 

Billing Attachments:

  • Original copy of the Statement of Account/Repair Billing
  • Copy LOA and scope of work
  • Original copy of Signed Release of Claim by the Insured in case Release of Claim is signed by an authorized representative of the insured. Kindly attach the original copy
  • of authorization letter duly signed by the insured, and provide two (2) copies of valid IDs of authorized person, and a Copy of Insured’s ID

*Please note that additional documents may be required depending on the type of claim.

The coverage starts on the same day your loan is signed. 

This is evaluated on a case-to-case basis.

Comprehensive Coverage

  • Own Damage (OD): Covers damages to the insured vehicle due to accidents, regardless of fault. This includes collision, overturning, or impact with another vehicle or object.
  • Theft: Covers the loss of the insured vehicle due to theft or attempted theft.
  • Acts of Nature (AON): Covers damages caused by natural disasters such as floods, earthquakes, typhoons, hurricanes, and other extreme weather events.
  • Fire & Explosion: Covers damages to the insured vehicle due to fire or explosions.
  • Vandalism & Malicious Acts: Covers damages caused by intentional acts of vandalism or malicious mischief.

Personal Accident (PA) Coverage

  • Driver and Passengers: Provides coverage for medical expenses, disability, or death of the driver and passengers in the event of an accident.
  • Medical Reimbursement: Covers medical expenses incurred due to injuries sustained in an accident.

Roadside Assistance Coverage

Includes services like towing, flat tire assistance, fuel delivery, and lock-out services in case of an accident or breakdown.

The one-year premium is deducted from the approved OR/CR for Cash loan amount. 

The insurance coverage lasts for one year, and requires annual renewal. 

  • Comprehensive Insurance
    Covered: Comprehensive insurance often extends to cover damage to the motorcycle even if someone else is driving it, provided the driver is legally permitted and has the owner's consent. 

Exclusions: If the driver does not have a valid license or was under the influence of alcohol or drugs, the claim might be denied. 

  • Personal Accident (PA) Coverage
    Driver and Passenger Coverage: PA coverage typically applies to the policyholder and sometimes covers additional named drivers. If someone else is driving, the policy might not cover their medical expenses unless explicitly mentioned. 

Exclusions: If the insurance specifies a named driver or a list of covered individuals, and the person driving is not listed, this coverage may not apply. 

 

  • Acts of Nature and Theft Coverage
    If the car is involved in an accident due to an act of nature or theft while being driven by someone else, the claim could still be valid, depending on the insurance terms and the driver's adherence to policy rules. 

 

  • Unauthorized Use or Illegal Activities
    Not Covered: If the person driving the car did not have permission from the owner or was involved in illegal activities (such as racing), insurance coverage is likely to be voided. 

 

  • Comprehensive Insurance
    Covered: Comprehensive insurance often extends to cover damage to the motorcycle even if someone else is driving it, provided the driver is legally permitted and has the owner's consent. 

Exclusions: If the driver does not have a valid license or was under the influence of alcohol or drugs, the claim might be denied. 

  • Personal Accident (PA) Coverage
    Driver and Passenger Coverage: PA coverage typically applies to the policyholder and sometimes covers additional named drivers. If someone else is driving, the policy might not cover their medical expenses unless explicitly mentioned. 

Exclusions: If the insurance specifies a named driver or a list of covered individuals, and the person driving is not listed, this coverage may not apply. 

 

  • Acts of Nature and Theft Coverage
    If the car is involved in an accident due to an act of nature or theft while being driven by someone else, the claim could still be valid, depending on the insurance terms and the driver's adherence to policy rules. 

 

  • Unauthorized Use or Illegal Activities
    Not Covered: If the person driving the car did not have permission from the owner or was involved in illegal activities (such as racing), insurance coverage is likely to be voided. 

You can visit the full FAQ for Sun Life Grepa Financial’s (Sun Life Grepa) Credit Group Life (CGL) insurance here: Sunlife Insurance FAQ – ORCR

For brand new motorcycle – to our partner dealers

For repossessed motorcycle – to SBF warehouses

Yes. The motorcycle is covered by a manufacturer’s warranty

1) Hassle-free loan application process;

2) Affordable monthly payments – interest rate for as low as 1.25%;

3) Easy documentary requirements

4) Fast processing (as fast as 2 hours)

For regular bikes (less than 200cc engine), TPL Insurance is required and it is a requirement in the LTO registration. For medium and high-end bikes (200cc and up), Comprehensive Insurance is required to be facilitated by SB Finance. Comprehensive Insurance fees are client’s expense.

Payment options can be done thru our partner payment channels.

SB Finance offers a convenient way for its customers by partnering with different payment channels nationwide for a hassle-free and convenient way of paying monthly amortizations.

Down payment shall be done at the partner dealer where you will release your motorcycle unit. An official receipt shall be issued for the DP.

No. However if you have a good credit standing based on our credit investigation, you may be entitled for a low-down payment.

Yes. The monthly amortization in the price catalogue is already net of rebates (assuming the client will pay on time). If the client did not pay on or before due date, additional PhP200 should be paid for regular bikes and additional PhP500 for pre-owned bikes.

For Regular Category Motorcycle – 12, 18, 24,30 and 36 month-term are available.

For High-end Category Motorcycle – 12, 18, 24, 30, 36 and 48 month-term are available.

Our payment centers are accepting payments even on weekends and holidays.

No, you cannot pay your loan amortization with a post-dated cheque.

Yes. If you miss your due date, you will pay late payment fee plus the amount of rebates that was removed from the amortization.

If everything is in order, the processing time shall take 2 – 8 Hours upon receiving the complete documentary requirements.

You may view the status of your loan application on zukì mobile app.

Yes, as long you’ve been here in the Philippines for at least one (1) year and you have all the complete identification and income documents.

Yes, as long you’ve been residing in the Philippines for at least one (1) year.

2 Valid IDs and Income Documents

Any of the government-issued IDs bearing a photo and/or two (2) secondary IDs.

If Employed:

  • 1 month latest payslip, OR
  • Bank statement (last 3 months) or passbook, OR
  • Certificate of employment, OR
  • Employment Contract

If Self-Employed:

  • Latest Financial Statement
  • Business Permit (DTI, Mayor’s Permit, SEC, GIS, Barangay Business Permit etc.)
  • Latest Bank Statement
  • Copy of Land Title / Barangay Certification or Barangay Agrarian Reform and Council Certification (BARC)
  • Trading Documents / Irrigation Receipts
  • Copy of Franchise, ORCR, Association membership certificate, Operators and Drivers Association ID and/or deed of sale in favor of applicant (For PUV)

For OFW Beneficiaries:

  • Latest 3 months bank statement
  • Latest 3 months remittance slip / Allotment contract
  • COE and/or Employment contract of OFW

List below are the minimum requirements. All claims should be emailed to SBF OPS-IMU at [email protected] for further assessment and advice on possible additional requirements.

-Copy of Driver’s License
-Copy of Vehicle’s Certificate of Registration and Official Receipt
-Police Report or Notarized Affidavit
-Estimate of Repair
-Pictures of the accident (if any) and/or pictures of the damages showing plate number or conduction sticker
-picture of the Vehicle Identification Number (VIN) or motor number/serial number
-current odometer reading
-four (4) pictures of the vehicles taken at an angle
-Policy number
-Contact number/ email address of the assured/driver

Coverage begins on the date the motorcycle is released, as indicated on the sales invoice. Disclaimer: SBF IMU has a cut-off of 3PM where all Sales Invoices submitted prior to the cut-off time on weekdays and non-holidays shall be covered on the same day of the release. Those that will fall beyond the cut-off period shall be covered starting on the next working day.

Once the motorcycle is insured, even minor damages like scratches are covered under a self-claim.

The insurance coverage lasts for one year and can be renewed annually based on the customer's decision, until the motorcycle is fully paid. SBF will be releasing the program mechanics for the renewal soon.

The bundled insurance is optional. Feel free to reach out to our partner dealers or dealer coordinators for more details.

The premium is paid upfront and covers one year of coverage as part of the down payment to the dealer.

The insurance coverage lasts for one year and requires annual renewal.

If an unauthorized person uses your motorcycle, the repairs might still be covered, but coverage for the passenger is not included.

This is evaluated on a case-by-case basis.

Repo units are available exclusively at our Repo Warehouse, located at #8 Mercury Avenue, Bagumbayan, Quezon City. We’re open Mondays to Saturdays (except holidays) from 8:30 AM to 5:30 PM.

Unlike brand-new units, repossessed units no longer have the Manufacturer’s Warranty. Clients are advised of the “As is, Where is” clause in the contract upon the release of the unit.

TPL Insurance is a requirement for LTO registration, and for repo units, this will be processed by the client.

For repo units, terms are 12, 18, 24, 30, and 36 months.

None. For financing, only the downpayment is required for the release of the motorcycle unit. For cash sale, only the full SRP shall be paid by the client. Payments are made through our Security Bank partners nationwide.

SB Finance offers a convenient way for its customers by partnering with different payment channels nationwide for a hassle-free and convenient way of paying monthly amortizations.

Your payment reference number will appear in your zukì app after 5-7 banking days upon release.

Yes. The monthly amortization in the price catalogue is already net of rebates (assuming the client will pay on time). If the client did not pay on or before the due date, an additional PhP 200 should be paid for regular bikes, and an additional PhP 500 for pre-owned bikes.

Our payment centers accept payments even on weekends and holidays.

No, post-dated cheques are not accepted for the payment of your loan amortization.

Yes. If you miss your due date, you will pay a late payment fee plus the amount of rebates that was removed from the amortization.

If everything is in order, the processing time shall take 2–8 hours upon receiving the complete documentary requirements.

You may view the status of your loan application via your zukì mobile app.

Yes, as long as you’ve been in the Philippines for at least one (1) year, and have all the required identification and income documents.

Yes, as long as you’ve been residing in the Philippines for at least one (1) year.

You need 1 primary valid ID or 2 secondary valid IDs and income documents.

Any government-issued ID bearing a photo and/or two (2) secondary IDs.

If Employed:

– 1-month latest payslip, OR

– Bank statement (last 3 months) or passbook, OR

– Certificate of employment, OR

– Employment contract

If Self-Employed:

– Latest Financial Statement

– Business Permit (DTI, Mayor’s Permit, SEC, GIS, Barangay Business Permit, etc.)

– Latest Bank Statement

– Copy of Land Title / Barangay Certification or Barangay Agrarian Reform and Council Certification (BARC)

– Trading Documents / Irrigation Receipts

– Copy of Franchise, ORCR, Association membership certificate, Operators and Drivers Association ID, and/or deed of sale in favor of the applicant (For PUV)

– TNVS Registration and/or latest 3 months transaction history (For TNVS)

For OFW Beneficiaries:

– Latest 3 months bank statement, OR

– Latest 3 months remittance slips and sender’s copy / Allotment contract

– COE and/or Employment contract of OFW
Visit Us

Keyland Arnaiz Building, 849 Antonio Arnaiz Avenue,
Barangay San Lorenzo, Makati City 1223, Philippines
Call Us

For inquiries and comments:

Please call our Customer Service hotline at
(+632) 8887-9188 from 8:30am to 5:30pm,
Mondays to Fridays (except holidays) or
email us at [email protected].

For any collection inquiries:

Please call SB Finance’s Collections Hotline at
(+632) 8539-4006 from 9:00am to 5:00pm,
Mondays to Fridays (except holidays) or
email us at [email protected].

SB Finance, Inc.
SEC Registration No. CS0017174A
Certificate of Authority No. 1142.

SB Finance is supervised by the Securities and Exchange Commission and Bangko Sentral ng Pilipinas telephone no. (02) 8708-7087, email address [email protected], and webchat at www.bsp.gov.ph.

Advisory: Increase in Fees 

See original post: https://www.sbfinance.com.ph/news/advisory-increase-in-fees/

Sept 19, 2024

ADVISORY: Please be advised that SB Finance has legally implemented an increase in late payment fee of Personal Loan, OR/CR for Cash, and MotorsikLOAN amounting to PhP1,000 or 5%, whichever is higher, effective 60 days from today. Please settle your monthly amortization before your due date to avoid incurring the late payment fee and other charges. Visit www.sbfinance.com.ph/news/advisory-increase-in-fees/ for more details.

For any concerns, please call our Customer Service hotline at (+632) 8887-9188 from 8:30am to 5:30pm, Mondays to Fridays (except holidays), or email us at [email protected].

FAQs

1. What is the new penalty rate for Personal Loans, ORCR4Cash, and Motorsikloan?
Effective November 20, 2024, the penalty will increase from 3% or P500 (whichever is higher) to a new rate of 5% or P1000 (whichever is higher), applicable to both new and existing customers.

2. When does the new penalty take effect?

The new penalty structure will be implemented starting on November 20, 2024.

3. Will existing accounts be affected by the new penalty rates?
Yes, any account that is past due on or after November 20, 2024, including those booked prior to this date, will be subject to the new penalty. However, if your account is already past due prior to November 20, it will still follow the existing penalty of 3% or P500 (whichever is higher).

4. Does the penalty increase apply to both new and existing loans?
Yes, the penalty increase applies to both new loans booked starting November 20 and existing loans that become past due on or after this date.

5. How will I know if my loan is subject to the increased penalty?
If your loan payment is past due on or after November 20, 2024, the new penalty rates will automatically apply.

6. What should I do to avoid the new penalties?
To avoid penalties, ensure that your loan payments are made on or before the due date. Regular payments can help prevent any charges resulting from the penalty increase.

7. Will my account be penalized if I am past due before November 20, 2024?
Any past due account before November 20, 2024, will follow the old penalty rates. However, if the past due period continues beyond November 20, the new penalty rates will apply.

8. Is there any grace period for this change?
There is no grace period. All past due amounts starting November 20, 2024, will be subject to the new penalty rates.

9. Why is the penalty being increased?
The penalty increase is part of an updated loan policy designed to promote timely payments and support the long-term financial stability of the lending services.

10. If a customer has a late payment fee for October (PhP500) and pays late again for November, will the late payment fee of PhP1,000 accumulate with the previous late payment?
No, the PhP500 late payment fee for October will remain unchanged. If the customer is late again in November, the new penalty of PhP1,000 (effective November 20, 2024) will only apply to the November payment. The two fees will not be combined, but both must be paid separately.

11. What if a customer partially pays their overdue amount before November 20, 2024, and the rest afterward?
If a customer makes a partial payment on their overdue balance before November 20, 2024, the current penalty rate of 3% or PhP500 (whichever is higher) will apply to that portion. Any remaining balance paid after November 20 will be subject to the updated penalty rate of 5% or PhP1,000 (whichever is higher).

12. Which penalty rate applies if a customer’s account is current before November 20, 2024, but becomes overdue afterward? 
If the account is current prior to November 20, 2024, but becomes overdue after that date, the new penalty rate of 5% or PhP1,000 (whichever is higher) will apply from the date the account becomes overdue.

13. How will the new penalty affect automatic or scheduled payments set up before November 20, 2024?  
Automatic or scheduled payments set up before November 20, 2024, will proceed as planned. However, if the payment doesn’t cover the full overdue amount, and a balance remains unpaid after November 20, the new penalty rate will be applied to the remaining past-due balance.

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