Security Bank Payroll eSALAD
1. How do I avail of Salary Advance once I am enrolled?
You may avail by texting the following syntax:
ESALAD [space] AMOUNT [space] No. of desired deductions, and send to 225657721
Example:
eSALAD 60000 12 (availment of 60,000 payable in 12 months loan term)
Supported SIM Card for eSALAD enrollment and availment:
Globe: Globe, Touch Mobile (TM)
Smart: Smart, Smart Buddy, Talk and Text (TNT), Sun Cellular
Others: Dito Sim, Gomo Sim
2. How do I register my mobile number for my SALAD application?
You must accurately indicate your active personal mobile phone number during your application.
Important Note: Sharing of mobile phone numbers is not allowed, and any deviation/discrepancy on mobile numbers may cause delays in processing.
3. Who is eligible to avail of SALAD?
- At least 21 years old, and must not be more than 60 years old upon loan maturity
- An employee of eSALAD-accredited companies
- Filipino/Foreigners/Expats provided term of loan will be co-terminus with contract and/or period of visa’s validity
- Regular employee with at least 6 months employment tenure with current employer
- Must be within the required salary income
BPO: at least Php 10,000 average Net Monthly Income (NMI)
Non BPO: at least Php 7,000 average Net Monthly Income (NMI)
4. How will I know if my SMS availment is approved?
After sending an SMS availment request, you will receive a reply from 225657721 indicating the approval of your request*.
*Applicable to SBC payroll clients only
5. What does ‘assigned credit limit’ mean?
The assigned credit limit means the amount you can avail of at any time with eSALAD.
6. Will the assigned credit limit vary from one employee to the other?
Yes. Your assigned credit limit varies depending on the average net salary credited to your payroll account for the last 6 months.
7.What are the available loan terms?
You may specify the number of installments you want to repay the loan for a maximum of thirty-six (36) months*. Since you are an account holder of SBC, your monthly amortization will be debited every pay day, which would be twice (2x) a month.
*Maximum loan term varies per accredited company.
8. How can I pay my loan amortization?
Your loan amortization will be automatically deducted from your SBC payroll account every due date. Please adhere to your chosen payment method as agreed upon acceptance of T&C. If your payroll account is closed, you may opt to pay via bills payment.
9. How do I know my payment due date?
Your payment due date is based on your payroll cut-off dates. The amortization will be automatically debited from your payroll account salary credits.
10. When will my first amortization start? When is my due date?
Your first due date is the immediate payroll date after your availment. However, if you avail five (5) days before your payroll date, your first due date will be the succeeding payroll date.
11. What are the fees and charges?
| Processing Fee | Payroll Client: Deducted upfront upon availment. One time deduction depending on the agreed AOR per individual level. |
| Late Payment Fee | Payroll Client: P125.00 for every missed payment. P250.00 per month for matured loan. |
| Processing Fee for Pre-Payment/Pre-Termination of Loan | 5% of the total outstanding balance. Waived for resigned employees. |
| Notarial Fee | PhP300 for loans more than PhP500K |
| Documentary Stamps | PhP1.50 for every PhP200 for loan exceeding PhP250,000 |
| Other Incidental Fees | Case to case basis |
12. Who can avail?
eSALAD is only available to employees whose companies are eSALAD-accredited.
13. How do I update my mobile number?
Please call the SBF Customer Service Hotline at (+632) 8887-9188.
14. What is Employee Salary Advance (eSALAD)?
eSALAD is a digital loan facility that allows borrowers to advance their next salary in the fastest and most convenient way possible. It comes in a digital and personalized customer journey – from enrollment, to availment, up to after-sales
15. How can I get my approved loan?
Your loan proceeds will be credited automatically to your payroll account and an SMS confirmation will be sent to your registered number upon successful credit.
16. Will I be charged for my SMS requests?
All SMS requests and confirmation with correct format are FREE for Globe and Smart*
*Applicable to SBC payroll clients only
17. How much can I avail of with eSALAD?
You can avail of an amount of PhP 10,000 up to PhP 2 million in eSALAD. The maximum loanable amount offer depends on your payroll salary credits.
Your assigned credit limit will be given based on your computed net average salary credits for the past 6 months.
18. Were there any cases where SMS availments were disapproved?
Yes. SMS will be disapproved or rejected if:
-Mobile number is not registered
-SMS format is incorrect
-Company agreement is terminated
-Requested amount exceeded the limit of the customer’s credit line
-Customer has an existing loan availment
-With gap in salary credits within 6 months
-Customer has resigned from the company
19. I sent my SMS syntax request correctly but did not get any reply. What should I do?
You may call SBF Customer Hotline at (+632) 8887-9188 for further assistance. You may report the incident by indicating the following details:
-Keyword sent
-Date of SMS
-Time of SMS
-Mobile Number or;
-Simply provide the screenshot of the message
20. What if I have 2 mobile numbers, can I use both to avail of SALAD?
No. Our SALAD system will only link you to one (1) mobile number.
21. What happens if my salary is insufficient to cover for my amortization?
If your salary is insufficient for the amortization amount, the payment will be considered “Missed” amortization. Unpaid amortization will be collected once your account has sufficient balance to cover the remaining amortization amount on top of the amount due for the current cut-off PLUS an additional late payment charge.
22. I missed my amortization last payroll; can I pay over the counter?
Yes. You can make an over the counter (OTC) payment in any Security Bank Branch near you.
23. Do I get a discount or a waiver of charges if I miss my loan payment?
No. Our late payment charges are fixed.
24. How will I know if I have missed payments?
Our SBF Collections Team will coordinate with you via phone, SMS, letter, and e-mail or through your HR Representative.
25. I paid 100% of my loan, when can I re-avail?
Please allow three (3) banking days after your last payment due date before re-availing of eSALAD.
26. How can I re-avail?
Re-availment process is similar to the process of your first availment. You can simply text:
ESALAD [space] AMOUNT [space] No. of desired deductions, and send to 225657721
Example:
ESALAD 60000 12 (availment of 60,000 payable in 12 months loan term)
27. Where can I call if I want to ask for further questions about Salary Advance?
You may call our SBF Customer Service Hotline at (+632) 8887-9188 for further assistance.
28. I am no longer connected to my employer / I don’t have payroll credits to my account for specific salary dates, how can I pay my amortization?
You may settle your loan at any Security Bank branch bills payment facility or through our accredited payment channels (Security Bank Online App, CVM Pawnshop, Gaisano Malls, and 7-eleven). Put SB Finance as biller, and use your loan number as reference. We encourage you to settle your loan balance in full before due date to avoid any inconvenience and additional charges.
Note that payment transactions made on non-business days will be considered as the next business day's transactions, and will be posted on the next business day after the transaction date. All other transactions will be posted on the next business day.
For example, payments made on Saturday or Sunday will be considered as Monday’s transactions, which will be posted the following day, Tuesday. Similarly, if Monday is a holiday, the transactions on this day will be considered as Tuesday’s transactions, and will be posted on Wednesday. If Monday is a regular business day, transactions will be posted on Tuesday.
29. I cannot receive SMS notifications from SB Finance, what should I do?
You may call your existing telco provider, and request to activate your Value Added Service (VAS) to receive SMS offers from SB Finance. You also have the option to change the mobile number enrolled under your eSALAD account by calling our Customer Service Hotline at (+632) 8887-9188.
30. How is my amortization deducted from my payroll?
The amount due will be put on hold 2 banking days before the declared payout schedule. This means that available funds equivalent to but not more than the amount due will already be put on hold and cannot be withdrawn from the account. But, if your due date falls on a Wednesday, the holding period will start as early as Saturday.
| Due Date | Hold Date |
| Dec 1, 2023 – Friday | Nov 29, 2023 – Wednesday |
| Dec 6, 2023 – Wednesday | Dec 2, 2023 – Saturday |
31. How will I know my company code?
You may inquire it with your company HR or click this link and input your Complete Name, Company Name, Age and Email Address.
32. Im still connected to my employer but I don’t have payroll credits to my account for specific salary dates how can I pay my amortization?
Your loan amortization will be automatically deducted from your SBC payroll account every due date. If there is no available salary to be credited, you must manually fund your SBC payroll account on or before the due date to cover your loan payments and avoid any charges.
Non Security Bank Payroll Corporate Salary Loan FAQ
- How do I avail of CSL?You can avail of CSL by following these easy stepsStep 1: Get the online portal link and company code from your HR representative or during the employee orientation program in your company. You may also click this link and input your Complete Name, Company Name, Age and Email Address.
Step 2: Click apply, and encode your company code prior loan application.
Step 3: Complete the loan application basic information details, and upload the required documents:Latest 1 month pay slip
Photocopy of company ID
Photocopy of government IDStep 4: Encode your desired loan amount and loan term.
Step 5: Encode your personal bank account for the crediting of the loan proceeds via PESOnet.
Step 6: Submit your application.
Step 7: Make sure to copy your loan reference number to monitor the status of your application. - How will I know if my loan application is approved?
You can check or monitor your loan application status in the online portal link by clicking the “check status” tab - I paid 100% of my loan, when can I re-avail?
Loan re-availment is allowed after your company has remitted your last amortization due. - How can I re-avail?Loan re-availment has the same process with the new CSL applicationStep 1: Get the online portal link and company code from your HR representative or during the employee orientation program in your company.
Step 2: Click apply, and encode your company code prior to loan application.
Step 3: Complete the loan application basic information details, and upload the required documents:- Latest 1 month payslip
- Photocopy of company ID
- Photocopy of government ID
Step 4: Encode your desired loan amount and loan term.
Step 5: Encode your personal bank account for the crediting of loan proceeds via PESONet.
Step 6: Submit your application.
Step 7: Make sure to copy your loan reference number to monitor the status of your application.Who is eligible to avail of CSL?
Regular employees of an accredited company will be considered eligible to avail of CSL if he/she meets the following criteria:
- At least 21 years old and must not be more than 60 years old upon loan maturity
- Filipino / Foreigners/Expats provided term of loan will be co-terminus with contract and/or period of visa’s validity.
- Regular employee with at least 1-year employment tenure with current employer.
- Income requirement based on gross monthly income: PhP8,000
- How much can I avail in CSL?
You can avail a minimum amount of PhP10,000 up to PhP2 million. Availment of the maximum loanable amount will depend on your income capacity based on your latest 1 month pay slip. - What are the available loan terms?
Options are 6, 12, 18, 24, and 36 months. - How can I pay my loan amortization?
If still connected with the company, your loan amortization payments will be processed via salary deduction. Please adhere to your chosen payment method as specified in your signed loan documents.
If no longer connected with the company/already resigned, you may settle your loan at any Security Bank branch bills payment facility or through our accredited payment channels (Security Bank Online App, CVM Pawnshop, Gaisano Malls, 7-eleven, and Gcash). Put SB Finance as biller and use your loan number as reference. - How do I know my payment due date and 1st amortization due date?
Your payment due date is based on the remittance due date set by your employer. Your first due date will commence after 30 days or depending on the cut-off date of the loan availment with confirmation from your HR. You will know your amortization schedule once the loan has been booked or released. - What are the fees and charges?
- Processing Fee: PhP500 for PhP500k loans
• Late Payment Fee: 3% of past due amount or PHP500, whichever is higher
• Closure Handling Fee: 5% of outstanding balance; waived for resigned employees
• Notarial Fee: PhP300 for loans greater than PhP500k
• Documentary Stamps: PhP1.50 for every PhP200 for >250k loans
- What is Corporate Salary Loan (CSL)?
CSL is a clean loan facility offered to regular employees of SB Finance’s accredited companies. - Who can avail?
CSL can be availed by all regular employees of a company that has been accredited by SB Finance. - Were there any cases where loan application was disapproved?
Yes. Loan applications can be declined or rejected depending on the credit checking and loan exposure of the employee-borrower. - What happens if my salary is insufficient to cover for my monthly amortization?
If your net pay is insufficient to cover the amortization due for the month, unpaid amortization will be collected on the next month due date on top of the amortization due for the month, plus an additional late payment fee of 3% or PhP500, whichever is higher. - I missed my amortization; can I pay over the counter?
Yes. You can make an over-the-counter (OTC) payment in any Security Bank branch near you. After your payment via OTC, coordinate with your HR representative, and forward your proof of payment. - Do I get a discount or a waiver of charges if I missed my loan payment?
No. Late payment fee is fixed. - How will I know if I have missed my payment?
Our SBF Collections Team will coordinate with you via phone, SMS, letter, and e-mail, or through your HR Representative. - Can I avail of the new loan upon reaching 50% payment?
Yes, for eligible clients. Loan top-up is allowed upon reaching 50% payment provided that you have no record of missed payments or delinquency. The new loan application process is the same via online portal. You may call our SBF Customer Service Hotline at (+632) 8887-9188 to check if you’re eligible for a loan top-up. - Where can I call if I want to ask further questions about CSL?
You may e-mail or call the assigned account officer handling the corporate salary loan in your company, or you may coordinate with your HR representative for assistance. - How can I pay my amortization if I am still employed but currently have insufficient or no salary due to circumstances such as sick leave, maternity leave, or an approved prolonged leave?
As you resume work, HR will process your loan amortization payments including late penalty and other charges (if any) through salary deduction.
Please note that overdue payments may incur additional charges or penalties.
Alternatively, you may settle your amortization due at any Security Bank branch via bills payment facility or through any of our accredited payment channels (Security Bank Online App, CVM Pawnshop, Gaisano Malls, 7-eleven and Gcash). Put SB Finance as biller and use your loan number as reference.
Note that payment transactions made on non-business days will be considered as the next business day's transactions and will be posted on the next business day after the transaction date. All other transactions will be posted on the next business day.
For example, payments made on Saturday or Sunday will be considered as Monday’s transactions, which will be posted the following day, Tuesday. Similarly, if Monday is a holiday, the transactions on this day will be considered as Tuesday’s transactions and will be posted on Wednesday. If Monday is a regular business day, transactions will be posted on Tuesday
Sun Life Grepa Financial’s Credit Group Life Insurance
- What is Sun Life Grepa Financial’s (Sun Life Grepa) Credit Group Life (CGL) insurance?
Creditor Group Life is a group term insurance issued to a creditor covering the lives of its borrowers in an amount based on the original or outstanding loan balance. In the event of death of the borrower before the loan is fully repaid, Sun Life Grepa pays the CGL coverage to the creditor/group policyholder. Any excess benefit shall be paid to the borrower’s designated beneficiaries.
- How can I benefit from CGL insurance?
The insurance plan pays the borrower's outstanding loan balance in the event of death due to any causes. This protects the family borrowers and loved ones of the deceased or permanently disabled borrower from any financial obligations or burdens that can be transferred to the estate of the deceased borrower.
- How much is the insurance coverage?
Credit Group Life (CGL) provides a coverage based on the principal loan amount of the borrower.
- Who is eligible to enroll in CGL Insurance?
All SB Finance payroll account and non-payroll account borrowers who are in good health, are at least 18 years old but not more than 65 years, meet the minimum loan amount, and have complied with the declaration form shall be eligible to enroll in the plan. However, borrowers who are in military naval or air service or those who are engaged in hazardous activities like deep-sea diving, mountain climbing, and underground mining are not eligible to participate.
- When will my insurance coverage start?
After the loan proceeds have been disbursed, insurance coverage of the eligible borrower shall commence immediately.
- How will I know that I am already covered after enrolling for the insurance?
Each covered borrower will receive the e-copy of Proof of Cover from Sun Life Grepa Financial Inc, SB Finance’s partner provider stating that the insurance coverage has already commenced.
- Can I buy multiple insurance policies?
No. The insurance is designed for one SB Finance borrower per active loan only.
- Can I cancel the insurance?
We want you to fully enjoy the benefits of this plan. However, a covered borrower may still cancel the insurance plan provided that there are no claims made on the account within the policy period. Cancellation requests can be made through SB Finance Customer Service at (+632) 8887-9188.
- When does the CGL coverage end?
The coverage shall terminate on the earliest of:
- the date the group insurance policy terminates;
- the date the loan is completely discharged by payment or by renewal or refinancing prior to the scheduled maturity dates;
- the date the borrower’s installment payments on the indebtedness becomes in default for more than [ three (3)] months;
- the date ownership of the loan is transferred or assigned to a creditor other than SB Finance;
- the end of the period for which premiums are paid to Sun Life Grepa for the borrower’s insurance on the indebtedness
- the date SB Finance advises Sun Life Grepa of the termination of the borrower’s insurance on the indebtedness; or
- the date the borrower attains the age of 66 years for CGL.
- Are there any exclusions not covered by Credit Life Insurance?
The CGL benefit shall not be paid in case the borrower’s death is due to suicide less than one year after the effective date or reinstatement date of his/her insurance. In such cases, Sun Life Grepa shall refund all the premiums paid by the borrower/borrower with respect to the insurance.
- How can I file a claim?
For clients covered by SB Finance's provider, they can contact our Customer Contact Group (CCG) at (+632) 8887-9188. A representative will collect the necessary details for endorsement to the Insurance Management Unit (IMU). Once the IMU confirms that the borrower is on record, the claimant must complete all required documents using the provided forms and submit them to SB Finance's Head Office or provincial hubs. Borrowers or their beneficiary(ies) may also opt to call Sun Life Grepa at the contact details below for guidance on the claims process and requirements: Sun Life Grepa Affinity Marketing Customer Service
Attention: Allan Louise Valentin
[email protected]
Customer Service Hotline: +632-8-866-6360 to 61
Call and Email Hours: 8:00 a.m.–5:00 p.m. Mondays-Fridays
- What are the basic claims requirements for CGL Insurance?The Standard requirements for CGL insurance are the following:
- Original Sun Life Grepa Financial Inc (SLGFI) Claimant’s Statement Death Benefit Form to be accomplished by the beneficiary who is 18 years old or above; if below 18, by the guardian
- Original PSA Copy or Original Certified True Copy of Death Certificate with seal and issued by the Local Civil Registrar
- Photocopy of Birth Certificate of insured
Any one of the substitute Documents in the absence of Birth Certificate (photocopy):
- -Baptismal Certificate
- -Government Issued IDs
- -Marriage Contract
- -Voter’s Registration Record
- -Birth Certificate of Children
- -Other public documents with date of birth of insured
- Photocopy Government issued IDs of insured
- Photocopy of Loan Ledger certified as correct by an authorized officer
- Supporting documents if with beneficiary share:
| Relationship of Beneficiary to the Insured Borrower/Borrower | Claim Requirement/s |
| Legal Spouse |
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| Children/Siblings of legal age |
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| Children/siblings below 18 years old: The father must represent the minor; in his absence or incapacity, to the mother |
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| Children/siblings below 18 (orphaned) |
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| Children/siblings below 18 years old and insurance benefit is above Php 500,000 |
|
- How long is the turn-around time for the release of claims once all the claims’ documents are completed and submitted?
The standard turn-around time is 14 working days. This may vary if claims occurring within 1 year from the date of enrollment are contestable and may take longer to process.
- What if I didn’t know that I had a pre-existing condition upon purchasing the insurance, then after a month I found out that I have cancer for a year without my knowledge and filed a claim? Can I expect any proceeds?Pre-existing health conditions not covered within one year for CGL. For sudden onset illnesses like Dengue, pancreatitis, covid (with no underlying health conditions) etc., and diagnosed after effective date are covered even if it falls within the contestability period.
- Who will be the beneficiary of any insurance claims made?
Proceeds from approved insurance claims shall first be used to pay off any unpaid balance on your loan with SB Finance.
Any proceeds in excess of said balance shall be given to your lawful beneficiary/ies following hierarchy of beneficiary(s).
Please see below for additional information and requirements based on the hierarchy of beneficiaries.
| Status of Insured | Requirement |
| 1. If no record of marriage and single parent |
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| 2. If Single (parents are living) |
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| 3. If Single (parents are both deceased) |
· Original and notarized Affidavit of Extra Judicial Settlement (EJS) to be executed by all the legal heirs (siblings) of insured together with their Birth Certificate, Claimant’s statement form and marriage contract, if married. Please include in the EJS the phrase “We are the only compulsory legal heirs”. This is in accordance with Rule 74 Sec 1, Rules of Court. |