IV. PROCEDURES / GUIDELINES

A. Loan Agent Accreditation Process:

  1. SB Finance (SBF) will begin accrediting Loan Agents starting August 2025. The following steps outline the accreditation process:
    1. Submit Loan Agent Information Sheet (Annex A), valid government ID & TIN ID to MSDD Office.
      • If TIN ID is unavailable, provide:
        • Duly filed tax form or Certificates of Withholding Tax
        • Tax verification slip
        • Address
        • Email address
    2. One-time interview with any MSDD Officer.
    3. MSDD Officer forwards qualified applications to Sales Analytics and Admin Team.
    4. Sales Analytics and Admin submits list to Underwriting for background checks:
      • CCAP, NFIS/BAP, PEP, AMLC, OFAC, DOSRI, RPT
      • SBC/SBF Written Off & Restructured List
      • 2W and C4C Repo List
      • NFIS and AMLA verification
    5. Results endorsed to NSOH or Remarketing Head for review and approval.
    6. NSOH or Remarketing Head prepares recommendation report for MSDD Head.
    7. MSDD Head makes final decision or escalates to President if needed.
    8. If approved:
      • Sign Loan Agent Contract (3 copies)
      • Complete Accreditation Information Sheet (Annex B)
    9. Sales Analytics and Admin assigns Agent Code.
  2. Dealer Channel or Remarketing submits documents for notarization and safekeeping.
  3. Sales Analytics and Admin facilitates notarization and distributes contract copies.
  4. Sales Analytics and Admin acknowledges and safekeeps documents.

B. Loan Agent Orientation / Training:

  1. Mandatory briefing by Dealer Sales Area Manager or Remarketing Head.
  2. Training Team may assist; MSDD must notify them one week in advance.
  3. Orientation topics:
    • Company and Product Overview
    • Contract Review
    • Team Introduction

C. Loan Agent Contract Policy and Performance Guidelines:

  1. Minimum of 10 applications per year required.
  2. Contracts auto-renew yearly unless terminated by either party.
    • Non-Renewal by SBF: Notice issued 14 working days before renewal.
    • Termination by Loan Agent: Formal letter 14 working days before termination.
    • Pending Issues: Termination notice issued after investigation.
  3. Monthly performance monitoring by Sales Analytics and Admin.
  4. Program target: 75 bookings by year-end.

D. Disbursement Guidelines and Breakdown of Service or Fee-Based:

  1. Daily consolidation of bookings by Sales Analytics and Admin.
  2. Validation by MIS & Quality Assurance Unit.
  3. Approval by MSDD Head; submission to Loan Operations for crediting.
  4. Crediting method:
    Method Tax Account
    Bank Crediting 2% Declared Bank Account
    Gcash Crediting 2% Declared GCash Number
  5. Service or Fee-Based Rates:
    Category Gross (PHP) Tax Net (PHP)
    Brand new unit via SBF Financing 1,500 2% 1,470
    Repossessed unit via SBF Financing 1,500 2% 1,470
    Repossessed unit via cash basis 500 2% 490
  6. Daily incentive crediting and notification process.
  7. Monthly issuance of BIR Form 2307.

E. Other Parameters, Guidelines and Process:

  1. Accredited Loan Agents endorse applications to Sales Analytics and Admin.
  2. Channel-In-Charge processes applications per business-as-usual procedures.
  3. Output not included in Dealer Coordinator incentives, except FCI incentive.
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