Mark Seville leads the delivery of efficient, customer-focused services across multiple channels for both internal and external stakeholders. He plays a key role in strengthening service excellence by ensuring responsive support, streamlined processes, and consistent customer experience aligned with the organization’s standards.

With over 20 years of experience in the banking industry, Mark has built deep expertise in project management, retail credit risk review, and customer service operations to enhance operational efficiency and improved customer satisfaction. He has held leadership roles from Bank of the Philippine Islands, Metrobank, and Security Bank.

Mark holds a degree of Bachelor of Science and Commerce, major in Economics, from the University of Santo Tomas.