Frequently Asked Questions

You will receive a notification from zukì app regarding your loan releasing schedule, and an authorized SB Finance representative will contact you to confirm your schedule. You may also contact our Customer Service hotline at 02-8887-9188 or send an email at [email protected]

Minimum amount that you can avail is PhP30,000 and maximum is PhP 2,000,000.00. Loan amount will be based on credit evaluation and income documents submitted.

You have the option to pay the loan amount for: 12, 18, 24 and 36 months.

Term Monthly Add-on Rate
12-36 months 2%
Estimated APR at 36 months is 39.43%

Processing Fee PhP 5,000
Notarial Fee (For P100,000 loan and up) PhP 300.00
Documentary Stamps (For Php 250,000 loan and up) PhP 1.50 for every Php 200.00
Late Payment Fee 3% of unpaid amortization or PhP 500.00 whichever is higher

Effective November 20, 2024, the late payment fee of Personal Loan will increase from PhP 500 to PhP 1,000. Clients who will pay their monthly amortization beyond their due date will be affected by this announcement. For more information about late fees, please refer to this link.
Pre-termination Processing Fee PhP 2,500

Loan proceeds will be credited to your preferred bank via PesoNet or InstaPay.

If you have a cancelled credit card from any bank, please get the necessary clearance before applying for a personal loan to ensure the smooth processing of your application.

Yes, you can pre-terminate the loan but there will be a processing fee of PhP 2,500 (based on PN) shall be applied to your account.

You can re-avail your personal loan as long as you have already paid at least half of your original loan term, and there has been no record of missed payments. Example: Original loan term is for 12 months and you have already paid your amortizations for 6 months already, you can apply for re-availment. Upon booking, your previous loan balance will be deducted from the proceeds of your new loan.

Borrower cannot avail two separate loans at the same time. At least half of the term for the existing loan must be paid off first before they can apply for another loan.

You can visit the full FAQ for Sun Life Grepa Financial’s (Sun Life Grepa) Credit Group Life (CGL) insurance here: Sunlife Insurance FAQ - Personal Loan | SB Finance

a) 1 valid government ID of the beneficiary

b) Identity of the OFW (Working Visa and Passport of the OFW) - with signature specimen

c) Proof of remittance: Consecutive six (6) months of proof of remittance from the nominated OFW within the past twelve (12) months

  • Remittance slips – Sender’s or Receiver’s copy, indicating the name of the OFW and the beneficiary

d) Proof of relationship with the OFW

For Parents: PSA Birth Certificate of the OFW, indicating the name of the borrowing parent; OR

For Children: PSA Birth Certificate of the borrowing offspring, indicating the name of the OFW; OR

For Spouse: Marriage Certificate

  • 1 valid primary government ID
  • Latest COEC issued within the last 3 months showing salary, employment tenure (or start date) and end date (if applicable) or latest Remote Employment Contract with less than 1 year, supplemented by proof such as COE that shows more than 1 year employment in the current company
  • 3-months pay slip or 3-month transaction/bank history
  • A valid email address using company domain (max of 3, 1 per each employer)

Thank you for considering us to help you with your financial needs. To start your journey with us, proceed to Google Play or Apple Store and search for zukì. Download the app and register your complete details to create an account.

If you are an existing SB Finance customer, but are new to our mobile loan application, you will need to download zukì from Google Play or Apple Store, and register using the mobile number that you have registered before with SB Finance. 

For us to serve you better, please contact our CUSTOMER SERVICE HOTLINE at (+632) 8887-9188 if you wish to change the mobile number registered with us.

Unfortunately, we do not support this at the moment. Only Filipino citizens are allowed to avail of our products and services. 

Yes, you can change your M-Pin after you have set it up. Just navigate and look for “More” and click “Update PIN”, and you will be able to change it under your account profile.

Yes, you can change your mobile number or email address after you have set it up. Just navigate and look for “More” and click “Update Contact Details”, and you will be able to change it under your account profile.

Yes, upon successfully linking your mobile number with your SB Finance account, you will be able to view the existing loans on the mobile application. If you have changed your mobile number or email address, please refer to question 3 before registering a mobile account. 

Yes, you can! We support 21 different ID types as follows:

  • SSS Card
  • GSIS e-Card
  • Tax Identification Number (TIN) ID Card
  • Unified Multi-purpose ID
  • Passport
  • Driver’s License
  • PRC ID
  • NBI Clearance
  • Police Clearance
  • Postal ID
  • Voter’s ID
  • Barangay Certification
  • Senior Citizen Card
  • OWWA ID
  • OFW ID
  • Seaman’s Book
  • ACR / ICR
  • GOCC ID
  • NCDA / NCWDP ID
  • Integrated Bar of the Philippines ID
  • Company ID

During the MotorsikLOAN application process, you would be requested to input a referral code. If your agent serving you is tied to any MotorsikLOAN dealers, the mobile application will automatically retrieve the list of available MotorsikLOAN products for your selection.

Alternatively, you can manually search for a desired MotorsikLOAN dealer via our name search function. Use the provided dealer address to ensure you have chosen the right dealer!

We approve the maximum loan amount based on the income documents that you have submitted. Should you wish for a higher loan limit, you may send a request to our customer service, and provide the additional documents needed to support the request, which will be subject to approval. 

Return to approved application, navigate to “view or edit” appointment.

Please reach out to us if you would like to opt-out of marketing notifications.

Select an existing loan follow the following steps:

  1. On the account details page, navigate to “Early settlement” tab.
  2. Here you will be informed of the outstanding payment due as of date of enquiry. Once a payment has been made, this will be reflected under “Over payment”.
  3. Click “Payment Made”

Advisory: Increase in Fees

See original post: https://www.sbfinance.com.ph/news/advisory-increase-in-fees/

Sept 19, 2024

ADVISORY: Please be advised that SB Finance has legally implemented an increase in late payment fee of Personal Loan, OR/CR for Cash, and MotorsikLOAN amounting to PhP1,000 or 5%, whichever is higher, effective 60 days from today. Please settle your monthly amortization before your due date to avoid incurring the late payment fee and other charges. Visit www.sbfinance.com.ph/news/advisory-increase-in-fees/ for more details.

For any concerns, please call our Customer Service hotline at (+632) 8887-9188 from 8:30am to 5:30pm, Mondays to Fridays (except holidays), or email us at [email protected].

FAQs

1. What is the new penalty rate for Personal Loans, ORCR4Cash, and Motorsikloan?
Effective November 20, 2024, the penalty will increase from 3% or P500 (whichever is higher) to a new rate of 5% or P1000 (whichever is higher), applicable to both new and existing customers.

2. When does the new penalty take effect?

The new penalty structure will be implemented starting on November 20, 2024.

3. Will existing accounts be affected by the new penalty rates?
Yes, any account that is past due on or after November 20, 2024, including those booked prior to this date, will be subject to the new penalty. However, if your account is already past due prior to November 20, it will still follow the existing penalty of 3% or P500 (whichever is higher).

4. Does the penalty increase apply to both new and existing loans?
Yes, the penalty increase applies to both new loans booked starting November 20 and existing loans that become past due on or after this date.

5. How will I know if my loan is subject to the increased penalty?
If your loan payment is past due on or after November 20, 2024, the new penalty rates will automatically apply.

6. What should I do to avoid the new penalties?
To avoid penalties, ensure that your loan payments are made on or before the due date. Regular payments can help prevent any charges resulting from the penalty increase.

7. Will my account be penalized if I am past due before November 20, 2024?
Any past due account before November 20, 2024, will follow the old penalty rates. However, if the past due period continues beyond November 20, the new penalty rates will apply.

8. Is there any grace period for this change?
There is no grace period. All past due amounts starting November 20, 2024, will be subject to the new penalty rates.

9. Why is the penalty being increased?
The penalty increase is part of an updated loan policy designed to promote timely payments and support the long-term financial stability of the lending services.

10. If a customer has a late payment fee for October (PhP500) and pays late again for November, will the late payment fee of PhP1,000 accumulate with the previous late payment?
No, the PhP500 late payment fee for October will remain unchanged. If the customer is late again in November, the new penalty of PhP1,000 (effective November 20, 2024) will only apply to the November payment. The two fees will not be combined, but both must be paid separately.

11. What if a customer partially pays their overdue amount before November 20, 2024, and the rest afterward?
If a customer makes a partial payment on their overdue balance before November 20, 2024, the current penalty rate of 3% or PhP500 (whichever is higher) will apply to that portion. Any remaining balance paid after November 20 will be subject to the updated penalty rate of 5% or PhP1,000 (whichever is higher).

12. Which penalty rate applies if a customer’s account is current before November 20, 2024, but becomes overdue afterward? 
If the account is current prior to November 20, 2024, but becomes overdue after that date, the new penalty rate of 5% or PhP1,000 (whichever is higher) will apply from the date the account becomes overdue.

13. How will the new penalty affect automatic or scheduled payments set up before November 20, 2024?  
Automatic or scheduled payments set up before November 20, 2024, will proceed as planned. However, if the payment doesn’t cover the full overdue amount, and a balance remains unpaid after November 20, the new penalty rate will be applied to the remaining past-due balance.

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