Frequently Asked Questions
Will there be an encumbrance on the client’s ORCR?
No. We will only safekeep the client’s ORCR and release it once the loan gets fully paid.
Who is the target market for this product?
Car4Cash can be offered to both employed and self-employed individuals (aged 21-65 years old) who presently own a car for at least six months.
What cars are eligible for OR/CR for Cash?
Refer to vehicle qualifications here.
What is the minimum income requirement for OR/CR for Cash?
- Employed individuals
- For Metro Manila: P15,000
- For outside Metro Manila: P12,000
- Self-employed individuals: Minimum gross monthly income of P60,000
Where can the clients apply?
They may apply through our zukì app, Security Bank branches, and SB Finance authorized sales agents.
How much is the amount that the client can loan?
The basis of the loan shall be the appraised value of the car. Maximum loan amount is 80% of the appraised value
- Minimum PhP 100,000.00
- Maximum PhP 2,000,000.00
What are the available loan terms?
12, 18, 24, 36, 48 months
How much is the interest rate?
The interest rate shall be based on the age of the car and chosen loan term.
| Age of Car | 12 months | 18 months | 24 months | 36 months | 48 months |
| 0 to 5 | 1.25% | 1.25% | 1.50% | 1.75% | 1.75% |
| 6 to 12 | 1.50% | 1.50% | 1.75% | 2.00% | 2.00% |
*48 months applicable to loan amounts PhP500,000.00 and up only
How long does it take to process a OR/CR for Cash application?
5-7 banking days, if complete requirements are submitted to the branch or uploaded in the online application form and if applicant is verified without adverse findings.
Where can the appraisal be held?
It may be held at the SB Finance Hub, SBC branch or satellite office, residence of the client or any other location preferred by the client.
What are the fees and charges?
| Processing Fee | 3.5% of the loanable amount |
| Notarial Fee (For P100,000 loan and up) | Php 300.00 |
| Documentary Stamps (For P250,000 loan and up) | P1.50 for every P200.00 |
| Late Payment Fee | 3% of the amount due or P500 whichever is higher
Effective November 20, 2024, the late payment fee will increase from PhP 500 to PhP 1,000. Clients who will pay their monthly amortization beyond their due date will be affected by this announcement. For more information about late fees, please refer to this link. |
| Pre-termination Processing Fee | P2,500 |
What is the mode of release for OR/CR for Cash?
Loan proceeds will be credited to your preferred bank via PesoNet or InstaPay.
How can the clients pay for their loan?
The clients can pay their loan OTC at any Security Bank branch or through our accredited payment channels nationwide.
How to get my car's appraisal value?
You can check the estimated car appraisal value of your unit here!
Who is eligible to avail of the OR/CR for Cash Insurance?
All OR/CR for Cash borrowers of SB Finance have the option to include non-life insurance with their loan.
What if I already have a similar insurance acquired elsewhere or I opt to not avail of the non-life insurance from SBF?
Availing of OR/CR for Cash insurance is optional.
How can I file the claim?
All claims must be requested through our Insurance Management Unit at [email protected], following the email subject format:
CLAIMS | INSURANCE PROVIDER | LAST NAME, FIRST NAME | DATE OF REQUEST MM/DD/YYYY
What are the basic requirements for insurance claims?
- Copy of Policy
- Copy of Vehicle’s OR/CR
- Police Report / Notarized Affidavit / Filled-out Accident Report Form
- Estimate of Repair / Drive-thru Inspection Report Estimate
- Pictures of the accident (if any), and/or pictures of the damage showing plate number or conduction sticker
Billing Attachments:
- Original copy of the Statement of Account/Repair Billing
- Copy LOA and scope of work
- Original copy of Signed Release of Claim by the Insured in case Release of Claim is signed by an authorized representative of the insured. Kindly attach the original copy
- of authorization letter duly signed by the insured, and provide two (2) copies of valid IDs of authorized person, and a Copy of Insured’s ID
*Please note that additional documents may be required depending on the type of claim.
When is the effective date of my coverage?
The coverage starts on the same day your loan is signed.
What types of accidents are covered under the bundled non-life insurance?
This is evaluated on a case-to-case basis.
Comprehensive Coverage
- Own Damage (OD): Covers damages to the insured vehicle due to accidents, regardless of fault. This includes collision, overturning, or impact with another vehicle or object.
- Theft: Covers the loss of the insured vehicle due to theft or attempted theft.
- Acts of Nature (AON): Covers damages caused by natural disasters such as floods, earthquakes, typhoons, hurricanes, and other extreme weather events.
- Fire & Explosion: Covers damages to the insured vehicle due to fire or explosions.
- Vandalism & Malicious Acts: Covers damages caused by intentional acts of vandalism or malicious mischief.
Personal Accident (PA) Coverage
- Driver and Passengers: Provides coverage for medical expenses, disability, or death of the driver and passengers in the event of an accident.
- Medical Reimbursement: Covers medical expenses incurred due to injuries sustained in an accident.
Roadside Assistance Coverage
Includes services like towing, flat tire assistance, fuel delivery, and lock-out services in case of an accident or breakdown.
Is the premium payment upfront or deducted from my approved loan amount?
The one-year premium is deducted from the approved OR/CR for Cash loan amount.
What is the length of coverage for the insurance?
The insurance coverage lasts for one year, and requires annual renewal.
What if someone is using my car and gets into an accident? Will the insurance still be covered?
- Comprehensive Insurance
Covered: Comprehensive insurance often extends to cover damage to the motorcycle even if someone else is driving it, provided the driver is legally permitted and has the owner's consent.
Exclusions: If the driver does not have a valid license or was under the influence of alcohol or drugs, the claim might be denied.
- Personal Accident (PA) Coverage
Driver and Passenger Coverage: PA coverage typically applies to the policyholder and sometimes covers additional named drivers. If someone else is driving, the policy might not cover their medical expenses unless explicitly mentioned.
Exclusions: If the insurance specifies a named driver or a list of covered individuals, and the person driving is not listed, this coverage may not apply.
- Acts of Nature and Theft Coverage
If the car is involved in an accident due to an act of nature or theft while being driven by someone else, the claim could still be valid, depending on the insurance terms and the driver's adherence to policy rules.
- Unauthorized Use or Illegal Activities
Not Covered: If the person driving the car did not have permission from the owner or was involved in illegal activities (such as racing), insurance coverage is likely to be voided.
In the case of theft that leads to a major accident or death, will there be coverage provided to the beneficiary?
- Comprehensive Insurance
Covered: Comprehensive insurance often extends to cover damage to the motorcycle even if someone else is driving it, provided the driver is legally permitted and has the owner's consent.
Exclusions: If the driver does not have a valid license or was under the influence of alcohol or drugs, the claim might be denied.
- Personal Accident (PA) Coverage
Driver and Passenger Coverage: PA coverage typically applies to the policyholder and sometimes covers additional named drivers. If someone else is driving, the policy might not cover their medical expenses unless explicitly mentioned.
Exclusions: If the insurance specifies a named driver or a list of covered individuals, and the person driving is not listed, this coverage may not apply.
- Acts of Nature and Theft Coverage
If the car is involved in an accident due to an act of nature or theft while being driven by someone else, the claim could still be valid, depending on the insurance terms and the driver's adherence to policy rules.
- Unauthorized Use or Illegal Activities
Not Covered: If the person driving the car did not have permission from the owner or was involved in illegal activities (such as racing), insurance coverage is likely to be voided.
Credit Group Life (CGL) Insurance
You can visit the full FAQ for Sun Life Grepa Financial’s (Sun Life Grepa) Credit Group Life (CGL) insurance here: Sunlife Insurance FAQ – ORCR
Who can apply?
You can apply if the OR/CR is under your name, and you have met any of the following criteria:
- The vehicle is fully paid but the OR/CR is still encumbered
- The vehicle loan has 6 months or less remaining tenure, and has at least 12 months of payments to the current lender
Can I apply if the OR/CR is not encumbered?
Yes. As long as the OR/CR is under your name and your vehicle meets the eligibility criteria.
What type of vehicles are allowed?
Your vehicle must meet these conditions:
- Passenger or pick-up vehicles only
(No trucks, buses, taxis, jeepneys, UV Express, or yellow-plated public vehicles)
- TNVS (e.g., Grab) vehicles are allowed if not yellow-plated
- Not used for commercial delivery or cargo
- Not more than 12 years old
- OR/CR must be under your/the borrower’s name
- Owned for at least 6 months if already fully paid, and OR/CR is clean
Can I apply if the OR/CR is encumbered?
Yes. You can still apply if the OR/CR is encumbered, depending on your situation:
Scenario 1: If your vehicle is FULLY PAID but still encumbered, you must submit the following:
- Original copy of latest OR
- Photocopy of encumbered CR
- Proof of full payment:
▪ PNCM and Cancellation of Mortgage, or
▪ Statement of Account (SOA) showing full payment
Scenario 2: If your vehicle is NOT FULLY PAID (6 months or less remaining), you must submit the following:
- SOA showing full loan history and ≤ 6 months remaining
- Same supporting documents as above
If my vehicle is encumbered with another bank (non-Security Bank), what documents do I need?
You must prepare the following documents:
- Original copy of latest OR
- Photocopy of encumbered CR
- Any of the following as proof of full payment:
- PNCM and Cancellation of Mortgage, OR
- SOA showing full payment and loan history
- Authorization Letters:
- For credit check
- To acquire OR/CR from the other bank
- To cancel the encumbrance
If my vehicle is encumbered with Security Bank, what do I submit?
You must prepare the following documents:
- Original copy of latest OR
- Photocopy of encumbered CR
- SOA from SBC showing:
- Full loan history
- Balance with 6 months or less remaining
- Special Power of Attorney (SPA):
- For credit check
- To acquire OR/CR from SBC
- To cancel the encumbrance
1. What is the OR/CR for Cash Loan Agents Program?
The program allows freelancers, called Loan Agents (LA), to promote and sell OR/CR for Cash loans under SB Finance’s DSA Channel. Loan Agents are not salaried employees – they can only earn through commissions from successful loan bookings.
2. How can I become a Loan Agent?
You must go through an accreditation process, which includes:
- Submitting your CV to SB Finance
- Attending an interview with the National Sales Head and Business Unit Head
- Undergoing background checks (Dedupe for regulatory/court cases)
- Approval by the Business Unit Head (or higher authority - if needed)
- Signing the Loan Agent Contract and Accreditation Information Sheet
3. Will I receive training or orientation?
Yes. Accredited Loan Agents will attend an orientation conducted by the National Sales Head. This covers:
- Company and product (OR/CR for Cash) overview
- Review of contract provisions and commission scheme
- Introduction to Account Officers and team
4. How do Loan Agents earn money?
Loan Agents earn a commission of up to 7%. Specific commission rates will be reviewed and finalized during your onboarding process.
5. How often are commissions paid out?
- 2-3 days after booking the account
- Commissions are credited directly to the Loan Agent’s enrolled bank account
6. How are my bookings tracked?
Your bookings will be tracked using your agent code (manually monitored).
7. How can I source clients?
Loan Agents may source clients through:
- Referrals
- Online platforms
8. Do Loan Agents receive salary or benefits?
No. Loan Agents are not employees and do not receive salaries or benefits. They are only paid commissions for every successful booking.
9. How can I apply as a loan agent?
You can access this link, fill out the required details, and upload your CV to apply:
https://www.sbfinance.com.ph/orcr-loan-agent/
I am new to zuki, how do I start my application?
Thank you for considering us to help you with your financial needs. To start your journey with us, proceed to Google Play or Apple Store and search for zukì. Download the app and register your complete details to create an account.
I am an existing SB Finance customer; how do I start my application?
If you are an existing SB Finance customer, but are new to our mobile loan application, you will need to download zukì from Google Play or Apple Store, and register using the mobile number that you have registered before with SB Finance.
What shall I do if I am an existing SB Finance customer, but would like to use a different phone number or email address?
For us to serve you better, please contact our CUSTOMER SERVICE HOTLINE at (+632) 8887-9188 if you wish to change the mobile number registered with us.
If I am a US citizen, can I apply for an SB Finance loan?
Unfortunately, we do not support this at the moment. Only Filipino citizens are allowed to avail of our products and services.
Can I change my M-Pin after I have set it up?
Yes, you can change your M-Pin after you have set it up. Just navigate and look for “More” and click “Update PIN”, and you will be able to change it under your account profile.
Can I change my mobile number/email address after registering an account?
Yes, you can change your mobile number or email address after you have set it up. Just navigate and look for “More” and click “Update Contact Details”, and you will be able to change it under your account profile.
I am an existing SB Finance customer; can I view my existing loans on zukì?
Yes, upon successfully linking your mobile number with your SB Finance account, you will be able to view the existing loans on the mobile application. If you have changed your mobile number or email address, please refer to question 3 before registering a mobile account.
I do not have a passport or UMID, can I still apply for a loan?
Yes, you can! We support 21 different ID types as follows:
- SSS Card
- GSIS e-Card
- Tax Identification Number (TIN) ID Card
- Unified Multi-purpose ID
- Passport
- Driver’s License
- PRC ID
- NBI Clearance
- Police Clearance
- Postal ID
- Voter’s ID
- Barangay Certification
- Senior Citizen Card
- OWWA ID
- OFW ID
- Seaman’s Book
- ACR / ICR
- GOCC ID
- NCDA / NCWDP ID
- Integrated Bar of the Philippines ID
- Company ID
How do I search for a MotorsikLOAN product?
During the MotorsikLOAN application process, you would be requested to input a referral code. If your agent serving you is tied to any MotorsikLOAN dealers, the mobile application will automatically retrieve the list of available MotorsikLOAN products for your selection.
Alternatively, you can manually search for a desired MotorsikLOAN dealer via our name search function. Use the provided dealer address to ensure you have chosen the right dealer!
I have received my loan approval, but I would like to request for a higher loan limit, what should I do?
We approve the maximum loan amount based on the income documents that you have submitted. Should you wish for a higher loan limit, you may send a request to our customer service, and provide the additional documents needed to support the request, which will be subject to approval.
How to reschedule a loan signing appointment?
Return to approved application, navigate to “view or edit” appointment.
ow can I op-out of marketing notifications?
Please reach out to us if you would like to opt-out of marketing notifications.
How do I make an early prepayment?
Select an existing loan follow the following steps:
- On the account details page, navigate to “Early settlement” tab.
- Here you will be informed of the outstanding payment due as of date of enquiry. Once a payment has been made, this will be reflected under “Over payment”.
- Click “Payment Made”
Advisory: Increase in Fees
See original post: https://www.sbfinance.com.ph/news/advisory-increase-in-fees/
Sept 19, 2024
ADVISORY: Please be advised that SB Finance has legally implemented an increase in late payment fee of Personal Loan, OR/CR for Cash, and MotorsikLOAN amounting to PhP1,000 or 5%, whichever is higher, effective 60 days from today. Please settle your monthly amortization before your due date to avoid incurring the late payment fee and other charges. Visit www.sbfinance.com.ph/news/advisory-increase-in-fees/ for more details.
For any concerns, please call our Customer Service hotline at (+632) 8887-9188 from 8:30am to 5:30pm, Mondays to Fridays (except holidays), or email us at [email protected].
FAQs
1. What is the new penalty rate for Personal Loans, ORCR4Cash, and Motorsikloan?
Effective November 20, 2024, the penalty will increase from 3% or P500 (whichever is higher) to a new rate of 5% or P1000 (whichever is higher), applicable to both new and existing customers.
2. When does the new penalty take effect?
The new penalty structure will be implemented starting on November 20, 2024.
3. Will existing accounts be affected by the new penalty rates?
Yes, any account that is past due on or after November 20, 2024, including those booked prior to this date, will be subject to the new penalty. However, if your account is already past due prior to November 20, it will still follow the existing penalty of 3% or P500 (whichever is higher).
4. Does the penalty increase apply to both new and existing loans?
Yes, the penalty increase applies to both new loans booked starting November 20 and existing loans that become past due on or after this date.
5. How will I know if my loan is subject to the increased penalty?
If your loan payment is past due on or after November 20, 2024, the new penalty rates will automatically apply.
6. What should I do to avoid the new penalties?
To avoid penalties, ensure that your loan payments are made on or before the due date. Regular payments can help prevent any charges resulting from the penalty increase.
7. Will my account be penalized if I am past due before November 20, 2024?
Any past due account before November 20, 2024, will follow the old penalty rates. However, if the past due period continues beyond November 20, the new penalty rates will apply.
8. Is there any grace period for this change?
There is no grace period. All past due amounts starting November 20, 2024, will be subject to the new penalty rates.
9. Why is the penalty being increased?
The penalty increase is part of an updated loan policy designed to promote timely payments and support the long-term financial stability of the lending services.
10. If a customer has a late payment fee for October (PhP500) and pays late again for November, will the late payment fee of PhP1,000 accumulate with the previous late payment?
No, the PhP500 late payment fee for October will remain unchanged. If the customer is late again in November, the new penalty of PhP1,000 (effective November 20, 2024) will only apply to the November payment. The two fees will not be combined, but both must be paid separately.
11. What if a customer partially pays their overdue amount before November 20, 2024, and the rest afterward?
If a customer makes a partial payment on their overdue balance before November 20, 2024, the current penalty rate of 3% or PhP500 (whichever is higher) will apply to that portion. Any remaining balance paid after November 20 will be subject to the updated penalty rate of 5% or PhP1,000 (whichever is higher).
12. Which penalty rate applies if a customer’s account is current before November 20, 2024, but becomes overdue afterward?
If the account is current prior to November 20, 2024, but becomes overdue after that date, the new penalty rate of 5% or PhP1,000 (whichever is higher) will apply from the date the account becomes overdue.
13. How will the new penalty affect automatic or scheduled payments set up before November 20, 2024?
Automatic or scheduled payments set up before November 20, 2024, will proceed as planned. However, if the payment doesn’t cover the full overdue amount, and a balance remains unpaid after November 20, the new penalty rate will be applied to the remaining past-due balance.
