Frequently Asked Questions
Where do I get the motorcycle?
For brand new motorcycle – to our partner dealers
For repossessed motorcycle – to SBF warehouses
Is the motorcycle unit covered by a warranty?
Yes. The motorcycle is covered by a manufacturer’s warranty
Why SB Finance?
1) Hassle-free loan application process;
2) Affordable monthly payments – interest rate for as low as 1.25%;
3) Easy documentary requirements
4) Fast processing (as fast as 2 hours)
Does it have Insurance? / Is Insurance required?
For regular bikes (less than 200cc engine), TPL Insurance is required and it is a requirement in the LTO registration. For medium and high-end bikes (200cc and up), Comprehensive Insurance is required to be facilitated by SB Finance. Comprehensive Insurance fees are client’s expense.
What are the payment options for monthly amortization?
Payment options can be done thru our partner payment channels.
Where can I pay the monthly amortization?
SB Finance offers a convenient way for its customers by partnering with different payment channels nationwide for a hassle-free and convenient way of paying monthly amortizations.
Where can I pay the downpayment?
Down payment shall be done at the partner dealer where you will release your motorcycle unit. An official receipt shall be issued for the DP.
Can I avail no downpayment?
No. However if you have a good credit standing based on our credit investigation, you may be entitled for a low-down payment.
Do I have rebate?
Yes. The monthly amortization in the price catalogue is already net of rebates (assuming the client will pay on time). If the client did not pay on or before due date, additional PhP200 should be paid for regular bikes and additional PhP500 for pre-owned bikes.
What are the available terms?
For Regular Category Motorcycle – 12, 18, 24,30 and 36 month-term are available.
For High-end Category Motorcycle – 12, 18, 24, 30, 36 and 48 month-term are available.
What if my due date will fall on a weekend?
Our payment centers are accepting payments even on weekends and holidays.
Can I pay via post dated cheques?
No, you cannot pay your loan amortization with a post-dated cheque.
Does it have a penalty charge?
Yes. If you miss your due date, you will pay late payment fee plus the amount of rebates that was removed from the amortization.
How long will the process take?
If everything is in order, the processing time shall take 2 – 8 Hours upon receiving the complete documentary requirements.
How do I know the status of my application?
You may view the status of your loan application on zukì mobile app.
I am a foreigner living here in the Philippines can I avail the MotorsikLOAN?
Yes, as long you’ve been here in the Philippines for at least one (1) year and you have all the complete identification and income documents.
I am just renting can I avail the MotorsikLOAN?
Yes, as long you’ve been residing in the Philippines for at least one (1) year.
What are the requirements for MotorsikLOAN?
2 Valid IDs and Income Documents
What are the acceptable IDs?
Any of the government-issued IDs bearing a photo and/or two (2) secondary IDs.
What are the acceptable proofs of income?
If Employed:
- 1 month latest payslip, OR
- Bank statement (last 3 months) or passbook, OR
- Certificate of employment, OR
- Employment Contract
If Self-Employed:
- Latest Financial Statement
- Business Permit (DTI, Mayor’s Permit, SEC, GIS, Barangay Business Permit etc.)
- Latest Bank Statement
- Copy of Land Title / Barangay Certification or Barangay Agrarian Reform and Council Certification (BARC)
- Trading Documents / Irrigation Receipts
- Copy of Franchise, ORCR, Association membership certificate, Operators and Drivers Association ID and/or deed of sale in favor of applicant (For PUV)
For OFW Beneficiaries:
- Latest 3 months bank statement
- Latest 3 months remittance slip / Allotment contract
- COE and/or Employment contract of OFW
What are the requirements for claiming insurance?
List below are the minimum requirements. All claims should be emailed to SBF OPS-IMU at [email protected] for further assessment and advice on possible additional requirements.
-Copy of Driver’s License
-Copy of Vehicle’s Certificate of Registration and Official Receipt
-Police Report or Notarized Affidavit
-Estimate of Repair
-Pictures of the accident (if any) and/or pictures of the damages showing plate number or conduction sticker
-picture of the Vehicle Identification Number (VIN) or motor number/serial number
-current odometer reading
-four (4) pictures of the vehicles taken at an angle
-Policy number
-Contact number/ email address of the assured/driver
When is the effective date of my coverage?
Coverage begins on the date the motorcycle is released, as indicated on the sales invoice. Disclaimer: SBF IMU has a cut-off of 3PM where all Sales Invoices submitted prior to the cut-off time on weekdays and non-holidays shall be covered on the same day of the release. Those that will fall beyond the cut-off period shall be covered starting on the next working day.
What are the types of accidents covered?
Once the motorcycle is insured, even minor damages like scratches are covered under a self-claim.
If my motorcycle is fully paid, will my insurance coverage continue?
The insurance coverage lasts for one year and can be renewed annually based on the customer's decision, until the motorcycle is fully paid. SBF will be releasing the program mechanics for the renewal soon.
Is this mandatory or optional?
The bundled insurance is optional. Feel free to reach out to our partner dealers or dealer coordinators for more details.
Is the premium payment upfront or included in my monthly amortization?
The premium is paid upfront and covers one year of coverage as part of the down payment to the dealer.
What is the length of coverage for the insurance?
The insurance coverage lasts for one year and requires annual renewal.
What if someone is using my motorcycle and gets into an accident? Will the insurance still be covered?
If an unauthorized person uses your motorcycle, the repairs might still be covered, but coverage for the passenger is not included.
In the case of theft that leads to a major accident or death, will there be coverage provided to the beneficiary?
This is evaluated on a case-by-case basis.
Where can I get the repo units?
Repo units are available exclusively at our Repo Warehouse, located at #8 Mercury Avenue, Bagumbayan, Quezon City. We’re open Mondays to Saturdays (except holidays) from 8:30 AM to 5:30 PM.
Is the motorcycle unit covered by a warranty?
Unlike brand-new units, repossessed units no longer have the Manufacturer’s Warranty. Clients are advised of the “As is, Where is” clause in the contract upon the release of the unit.
Is insurance required?
TPL Insurance is a requirement for LTO registration, and for repo units, this will be processed by the client.
What are the available terms?
For repo units, terms are 12, 18, 24, 30, and 36 months.
Are there any additional charges or fees required?
None. For financing, only the downpayment is required for the release of the motorcycle unit. For cash sale, only the full SRP shall be paid by the client. Payments are made through our Security Bank partners nationwide.
Where can I pay the monthly amortization?
SB Finance offers a convenient way for its customers by partnering with different payment channels nationwide for a hassle-free and convenient way of paying monthly amortizations.
How do I know my Payment Reference Number?
Your payment reference number will appear in your zukì app after 5-7 banking days upon release.
Do I have a REBATE?
Yes. The monthly amortization in the price catalogue is already net of rebates (assuming the client will pay on time). If the client did not pay on or before the due date, an additional PhP 200 should be paid for regular bikes, and an additional PhP 500 for pre-owned bikes.
What if my due date falls on a weekend?
Our payment centers accept payments even on weekends and holidays.
Can I pay via post-dated cheques?
No, post-dated cheques are not accepted for the payment of your loan amortization.
Is there a penalty charge?
Yes. If you miss your due date, you will pay a late payment fee plus the amount of rebates that was removed from the amortization.
How long will the whole process take?
If everything is in order, the processing time shall take 2–8 hours upon receiving the complete documentary requirements.
How do I know the status of my application?
You may view the status of your loan application via your zukì mobile app.
I am a foreigner living in the Philippines. Can I avail of Motorsikloan?
Yes, as long as you’ve been in the Philippines for at least one (1) year, and have all the required identification and income documents.
I am just renting. Can I avail of MotorsikLOAN?
Yes, as long as you’ve been residing in the Philippines for at least one (1) year.
What are the requirements for MotorsikLOAN?
You need 1 primary valid ID or 2 secondary valid IDs and income documents.
What are the acceptable IDs?
Any government-issued ID bearing a photo and/or two (2) secondary IDs.
What are the acceptable proofs of income?
If Employed:
– 1-month latest payslip, OR
– Bank statement (last 3 months) or passbook, OR
– Certificate of employment, OR
– Employment contract
If Self-Employed:
– Latest Financial Statement
– Business Permit (DTI, Mayor’s Permit, SEC, GIS, Barangay Business Permit, etc.)
– Latest Bank Statement
– Copy of Land Title / Barangay Certification or Barangay Agrarian Reform and Council Certification (BARC)
– Trading Documents / Irrigation Receipts
– Copy of Franchise, ORCR, Association membership certificate, Operators and Drivers Association ID, and/or deed of sale in favor of the applicant (For PUV)
– TNVS Registration and/or latest 3 months transaction history (For TNVS)
For OFW Beneficiaries:
– Latest 3 months bank statement, OR
– Latest 3 months remittance slips and sender’s copy / Allotment contract
– COE and/or Employment contract of OFW
Visit Us
Keyland Arnaiz Building, 849 Antonio Arnaiz Avenue,
Barangay San Lorenzo, Makati City 1223, Philippines
Call Us
For inquiries and comments:
Please call our Customer Service hotline at
(+632) 8887-9188 from 8:30am to 5:30pm,
Mondays to Fridays (except holidays) or
email us at [email protected].
For any collection inquiries:
Please call SB Finance’s Collections Hotline at
(+632) 8539-4006 from 9:00am to 5:00pm,
Mondays to Fridays (except holidays) or
email us at [email protected].
SB Finance, Inc.
SEC Registration No. CS0017174A
Certificate of Authority No. 1142.
SB Finance is supervised by the Securities and Exchange Commission and Bangko Sentral ng Pilipinas telephone no. (02) 8708-7087, email address [email protected], and webchat at www.bsp.gov.ph.
I am new to zuki, how do I start my application?
Thank you for considering us to help you with your financial needs. To start your journey with us, proceed to Google Play or Apple Store and search for zukì. Download the app and register your complete details to create an account.
I am an existing SB Finance customer; how do I start my application?
If you are an existing SB Finance customer, but are new to our mobile loan application, you will need to download zukì from Google Play or Apple Store, and register using the mobile number that you have registered before with SB Finance.
What shall I do if I am an existing SB Finance customer, but would like to use a different phone number or email address?
For us to serve you better, please contact our CUSTOMER SERVICE HOTLINE at (+632) 8887-9188 if you wish to change the mobile number registered with us.
If I am a US citizen, can I apply for an SB Finance loan?
Unfortunately, we do not support this at the moment. Only Filipino citizens are allowed to avail of our products and services.
Can I change my M-Pin after I have set it up?
Yes, you can change your M-Pin after you have set it up. Just navigate and look for “More” and click “Update PIN”, and you will be able to change it under your account profile.
Can I change my mobile number/email address after registering an account?
Yes, you can change your mobile number or email address after you have set it up. Just navigate and look for “More” and click “Update Contact Details”, and you will be able to change it under your account profile.
I am an existing SB Finance customer; can I view my existing loans on zukì?
Yes, upon successfully linking your mobile number with your SB Finance account, you will be able to view the existing loans on the mobile application. If you have changed your mobile number or email address, please refer to question 3 before registering a mobile account.
I do not have a passport or UMID, can I still apply for a loan?
Yes, you can! We support 21 different ID types as follows:
- SSS Card
- GSIS e-Card
- Tax Identification Number (TIN) ID Card
- Unified Multi-purpose ID
- Passport
- Driver’s License
- PRC ID
- NBI Clearance
- Police Clearance
- Postal ID
- Voter’s ID
- Barangay Certification
- Senior Citizen Card
- OWWA ID
- OFW ID
- Seaman’s Book
- ACR / ICR
- GOCC ID
- NCDA / NCWDP ID
- Integrated Bar of the Philippines ID
- Company ID
How do I search for a MotorsikLOAN product?
During the MotorsikLOAN application process, you would be requested to input a referral code. If your agent serving you is tied to any MotorsikLOAN dealers, the mobile application will automatically retrieve the list of available MotorsikLOAN products for your selection.
Alternatively, you can manually search for a desired MotorsikLOAN dealer via our name search function. Use the provided dealer address to ensure you have chosen the right dealer!
I have received my loan approval, but I would like to request for a higher loan limit, what should I do?
We approve the maximum loan amount based on the income documents that you have submitted. Should you wish for a higher loan limit, you may send a request to our customer service, and provide the additional documents needed to support the request, which will be subject to approval.
How to reschedule a loan signing appointment?
Return to approved application, navigate to “view or edit” appointment.
ow can I op-out of marketing notifications?
Please reach out to us if you would like to opt-out of marketing notifications.
How do I make an early prepayment?
Select an existing loan follow the following steps:
- On the account details page, navigate to “Early settlement” tab.
- Here you will be informed of the outstanding payment due as of date of enquiry. Once a payment has been made, this will be reflected under “Over payment”.
- Click “Payment Made”
Advisory: Increase in Fees
See original post: https://www.sbfinance.com.ph/news/advisory-increase-in-fees/
Sept 19, 2024
ADVISORY: Please be advised that SB Finance has legally implemented an increase in late payment fee of Personal Loan, OR/CR for Cash, and MotorsikLOAN amounting to PhP1,000 or 5%, whichever is higher, effective 60 days from today. Please settle your monthly amortization before your due date to avoid incurring the late payment fee and other charges. Visit www.sbfinance.com.ph/news/advisory-increase-in-fees/ for more details.
For any concerns, please call our Customer Service hotline at (+632) 8887-9188 from 8:30am to 5:30pm, Mondays to Fridays (except holidays), or email us at [email protected].
FAQs
1. What is the new penalty rate for Personal Loans, ORCR4Cash, and Motorsikloan?
Effective November 20, 2024, the penalty will increase from 3% or P500 (whichever is higher) to a new rate of 5% or P1000 (whichever is higher), applicable to both new and existing customers.
2. When does the new penalty take effect?
The new penalty structure will be implemented starting on November 20, 2024.
3. Will existing accounts be affected by the new penalty rates?
Yes, any account that is past due on or after November 20, 2024, including those booked prior to this date, will be subject to the new penalty. However, if your account is already past due prior to November 20, it will still follow the existing penalty of 3% or P500 (whichever is higher).
4. Does the penalty increase apply to both new and existing loans?
Yes, the penalty increase applies to both new loans booked starting November 20 and existing loans that become past due on or after this date.
5. How will I know if my loan is subject to the increased penalty?
If your loan payment is past due on or after November 20, 2024, the new penalty rates will automatically apply.
6. What should I do to avoid the new penalties?
To avoid penalties, ensure that your loan payments are made on or before the due date. Regular payments can help prevent any charges resulting from the penalty increase.
7. Will my account be penalized if I am past due before November 20, 2024?
Any past due account before November 20, 2024, will follow the old penalty rates. However, if the past due period continues beyond November 20, the new penalty rates will apply.
8. Is there any grace period for this change?
There is no grace period. All past due amounts starting November 20, 2024, will be subject to the new penalty rates.
9. Why is the penalty being increased?
The penalty increase is part of an updated loan policy designed to promote timely payments and support the long-term financial stability of the lending services.
10. If a customer has a late payment fee for October (PhP500) and pays late again for November, will the late payment fee of PhP1,000 accumulate with the previous late payment?
No, the PhP500 late payment fee for October will remain unchanged. If the customer is late again in November, the new penalty of PhP1,000 (effective November 20, 2024) will only apply to the November payment. The two fees will not be combined, but both must be paid separately.
11. What if a customer partially pays their overdue amount before November 20, 2024, and the rest afterward?
If a customer makes a partial payment on their overdue balance before November 20, 2024, the current penalty rate of 3% or PhP500 (whichever is higher) will apply to that portion. Any remaining balance paid after November 20 will be subject to the updated penalty rate of 5% or PhP1,000 (whichever is higher).
12. Which penalty rate applies if a customer’s account is current before November 20, 2024, but becomes overdue afterward?
If the account is current prior to November 20, 2024, but becomes overdue after that date, the new penalty rate of 5% or PhP1,000 (whichever is higher) will apply from the date the account becomes overdue.
13. How will the new penalty affect automatic or scheduled payments set up before November 20, 2024?
Automatic or scheduled payments set up before November 20, 2024, will proceed as planned. However, if the payment doesn’t cover the full overdue amount, and a balance remains unpaid after November 20, the new penalty rate will be applied to the remaining past-due balance.
