eSALAD FAQs

1 What is Employee Salary Advance (eSALAD)?

eSALAD is a digital loan facility that allows borrowers to advance their next salary in the fastest and most convenient way possible. It comes in a digital and personalized customer journey from enrolment, to availment, up to after-sales.

2 Who can avail?

eSALAD is only available to employees whose companies are eSALAD-Accredited.

3 How to get accredited?

Employers may get in touch with the SB Finance eSALAD Team for accreditation, and submit the required documents for accreditation. <Link to SBF esalad team>

4 Who is eligible to avail of SALAD?

  • At least 21 years old and must not be more than 60 years old upon loan maturity
  • Employee of eSALAD accredited companies
  • Filipino / Foreigners/Expats provided term of loan will be co-terminus with contract and/or period of visa’s validity
  • Regular employee with at least 1 year employment tenure on current employer.
  • Must be within the required salary incomeSecurity Bank Corp (SBC) Payroll client.
          BPO: at least Php10,000 average Net Monthly Income (NMI)
          Non BPO: at least Php7,000 average Net Monthly Income (NMI)

    Non-Payroll client of SBC
          Metro Manila: PHP15,000
          Provincial Areas: PHP9,000

5 How much can I avail in eSALAD?

You can avail an amount of P10,000 up to P2 million in eSALAD. Maximum loanable amount offer depends on your payroll salary credits.

SBC Payroll Client: will be given an assigned credit limit based on computed net average salary credits for the past 6 months.

Non-Payroll Client of SBC: based on submitted 1-month payslip (net pay max 30% – 40% DIR)

6 What does assigned credit limit mean?

The assigned credit limit means the amount you can avail at any time in eSALAD

6 What does assigned credit limit mean?

The assigned credit limit means the amount you can avail at any time in eSALAD

7 Will the assigned credit limit vary from one employee to the other?

Yes. Your assigned credit limit varies depending on the average net salary credited to your payroll account for the last 6 months.

8 Why was my colleague approved with higher credit limit even if we were receiving the same salary?

The assigned credit limit is based on the average net salary credited to the payroll account for the past 6 months but the loanable amount is still subject to “debt-burden ratio of 50%”. This means that your amortization, which refer to your monthly payment, should be at most 50% of your total monthly net salary credit LESS any amortization payments for other loans with SBF (where applicable).

9 What are the available loan terms?

You may specify the number of instalments you want to repay the loan within a maximum of thirty-six (36) months. If you are a payroll account holder of SBC, your account will be debited for the amortization every payday, which would be twice (2x) in a month.

9 What are the available loan terms?

You may specify the number of instalments you want to repay the loan within a maximum of thirty-six (36) months. If you are a payroll account holder of SBC, your account will be debited for the amortization every payday, which would be twice (2x) in a month.

10 How can I pay my loan amortization?

For SBC Payroll Client

Loan amortization will be automatically deducted to your SBC payroll account every due date.

For SBC Non- Payroll Client

Loan payment is via salary deduction from Company HR and remit the payment payable to SB Finance.

11 How do I know my payment due date?

For SBC Payroll Client

Your payment due date is based on your payroll cut-off dates, amortization will be automatically debited from your payroll account salary credits

For Non-Payroll Client of SBC

Loan Amortization due date is based on the company remittance due date with SB Finance

12 When will my first amortization start? When is my due date?

For SBC Payroll Client

Your first due date is the immediate payroll date after your availment. However, if you avail five (5) days before from your payroll date, your first due date will be the succeeding payroll date.

For Non-Payroll Client of SBC

1st due date will start after 30 days or based on the confirmation of Company HR prior loan booking.

13 How is my amortization deducted from my payroll?

For SBC Payroll Client

The amount due will be put on hold at least 2 banking days before the declared payout schedule. This means that available funds equivalent but not more than the amount due will already be put on hold and cannot be withdrawn from the account. Assumptions:

  • If payout is scheduled on a Friday, hold-out date schedule is Wednesday.
  • If payout schedule is Wednesday, hold out schedule is Monday
  • If payout is scheduled on a Saturday and Sunday, hold-out date schedule is Wednesday.
  • If payout is scheduled on Monday, hold-out schedule is Thursday.
  • If payout is scheduled on a holiday, hold-out date will be moved to previous banking day plus 2 banking days.

For Non-Payroll Client of SBC

Company HR will do the salary deduction based on the monthly amortization reflected in the billing statement.

14 How long will there be a hold out of the amount due? When will this be lifted?

For SBC Payroll Client

The hold out will be lifted once the amount due is debited from your payroll and applied as payment for your amortization.

15 What are the fees and charges?

Processing Fee

Payroll: Deducted upfront upon availment. One time deduction depending on the agreed AOR on per individual level.

Non-Payroll: P500 for loans <P500K and P1,000 for loans >P500K

Late Payment Fee

Payroll: P125.00 for every missed payment. P250.00 per month for matured loan.

Non-Payroll: 3% of the past due amount or P500 whichever is higher

Processing Fee for Pre-Payment/Pre-Termination of Loan 5% of total outstanding balance. Waived for resigned employees.
Notarial Fee P300 for loans > P500K
Documentary Stamps Php 1.5 for every Php 200.00, for loan exceed Php 250,000.00
Other Incidental Fees Case to case basis

16 How do I register my mobile number for my SALAD application?

You must accurately indicate your personal “Active” mobile phone number during your application.

Important Note: Please note sharing of mobile phone numbers is not allowed and any deviation/discrepancy on mobile number may cause delays in processing.

17 How do I update my mobile number?

Please call the SBF Customer Service Hotline at ______

18 How do I apply for eSALAD?

You can apply or enrol thru the following channels:

  • zukì Mobile App – <download link>
  • SBF Web Portal – <SBF Link>

Please ensure to prepare copy of your company ID and valid ID.

19 What valid IDs can I submit?


You may submit 1 company ID and 1 primary ID. These should be photo bearing with signature and with address.

20 What are considered as primary valid IDs?

Driver’s License, PRC ID, Digitized Voter’s ID, GSIS e-card, SSS Card, Unified Multi-purpose ID, ACR/ICR, Integrated Bar of the Philippines, School ID, NCDA ID, Passport and Postal ID (PVC plastic Card)

21 What are considered as secondary valid IDs?

Company ID, TIN ID, NBI Clearance, Police Clearance, Postal ID, Barangay Certification, OWWA ID, OFW ID, Seaman’s Book, AFP ID, HDMF ID, DSWD Certification, PHICB ID, City Health Card/Health Certificate Card

22 How do I know the status of my eSALAD application?

You can check the status of your application thru SBF Zuki Mobile App or you may call SBF Customer Hotline at _______

23 How will I be notified of my successful eSALAD application/enrollment?

For SBC Payroll Client: an official SMS alert will be sent to your mobile number

24 Will I be notified if my enrolment was declined?

For SBC Payroll Client: Yes. You will receive an SMS notification about the status of your SALAD enrolment. You can also check the status thru Zuki App.

25 How then do I avail of Salary Advance once I am enrolled?

For SBC Payroll Client

You may avail by texting the following syntax:

eSALAD [space] AMOUNT [space] No of Deductions and send to 2346

Example:

eSALAD 60000 24 (availment of 60,000 in 24 installments or equivalent to 12 months loan term)

For Non-Payroll Client of SBC

  1. Download the mobile app
  2. Accept the T&C
  3. Start of loan availment

26 How can I get my approved loan?

For SBC Payroll Client

Your loan proceeds will be credited automatically to your payroll account and an SMS confirmation will be sent to your registered number upon successful credit.

Note: 

Loans less than 50k: real-time credit. Available 24/7.

Loans more than 50k: credit of loan proceeds is available during Banking days only from 9am to 6pm. 1-2hr processing time from availment up to loan disbursement.

For Non-Payroll Client of SBC

Loan proceed will be credited via PESONET and an SMS notification will be sent once credited.

27 Will I be charged for my SMS requests?

All SMS requests and confirmation with correct format are FREE for Globe and Smart.

*applicable to SBC payroll client only

28 What happens if I sent an incorrect syntax, will I still be charged?

Yes. All SMS with wrong format or from mobile numbers that were not enrolled in the program are charged P2.50 per text, for Globe, Smart and Sun subscribers.

*applicable to SBC payroll client only

29 How will I know if my SMS availment is approved?

After sending an SMS availment request, you will receive a reply from 2346 indicating approval of your request.

*applicable to SBC payroll client only

30 Were there any cases where SMS availments were disapproved?

Yes. SMS will be disapproved or rejected if:

  • Mobile number is not registered
  • SMS format is incorrect
  • Company agreement is terminated
  • Requested amount exceeded limit to the customer
  • Customer has an existing loan availment
  • With gap in Salary Credits within 6 months
  • Customer has resigned from the company

*applicable to SBC payroll client only

31 I sent my SMS syntax request correctly but did not get any reply. What should I do?

You may call SBF Customer Hotline at ____ for further assitance

 

Report the incident:

  • Keyword sent
  • Date of SMS
  • Time of SMS
  • Mobile Number
  • Or just simply provide the screenshot of the message

32 What if I have 2 mobile numbers, can I use both to avail of SALAD?

No. Our SALAD system will only link you to one (1) mobile number.

*applicable to SBC payroll client only

33 What happens if my salary is insufficient to cover for my amortization?

For SBC Payroll Client

If your salary is insufficient for the amortization amount, the payment will be considered “Missed” amortization. Unpaid amortization will be collected on the next payroll date on top of the amount due for the current cut-off PLUS an additional late payment charge

 

For Non-SBC Payroll Client 

Any insufficient loan payment is subject to a penalty of 3% or P500.00 whichever is higher. Unpaid amortization will be collected on the next due date.

34 I missed my amortization last payroll, can I pay over the counter?

Yes. You can make an over the counter (OTC) payment in any Security Bank Branch nearest you.

35 Do I get a discount or a waiver of charges if I missed my loan payment?

No. Our late payment charges are fixed.

36 How will I know if I have missed payments?

Our SBF Collections Team will coordinate with you via phone, SMS, Letter and E-mail or through your HR Representative.

37 I paid 100% of my loan, when can I re-avail?

For SBC Payroll Client

Please allow three (3) banking days after your last payment due date before re-availing eSALAD.

 

For Non-SBC Payroll Client 

Upon 50% of loan payment, borrower is eligible for loan re-availment. Remaining outstanding balance will be deducted from the loan proceeds to pay-off the existing loan.

38 How can I re-avail?

For SBC Payroll Client

Re-availment process is similar as the process of your 1st Availment. You can simply text:

 

eSALAD [space] AMOUNT [space] No of Deductions and send to 2346

Example:

eSALAD 60000 24 (availment of 60,000 in 24 installments or equivalent to 12 months loan term)

39 Where can I call if I want to ask further questions about Salary Advance?

You may call our SBF Customer Service Hotline at ____ for further assistance. Please ensure that you have the following details on hand: